Cybersecurity has moved far beyond being just a technical issue — it is now a core business priority that directly impacts customer trust, operational resilience and the bottom line. We sit down with two industry leaders on the front lines of digital risk: Pam Lindemoen, chief security officer and vice president of strategy at the Retail & Hospitality Information Sharing and Analysis Center, and Christian Beckner, vice president of retail technology and cybersecurity at the National Retail Federation. Together, they unpack the fast-changing cybersecurity landscape facing retailers today, from fraud and social engineering to the new challenges posed by artificial intelligence.

(00:00:00) Building a united front in retail cybersecurity

(00:04:41) Strengthening trust and evolving partnerships

(00:07:49) Rising threats in retail cybersecurity

(00:12:43) Investing in resilience and readiness

(00:16:51) Looking ahead: cooperation and global expansion

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• 344: The future of AI in consumer experience