In Burbank, California, a 911 dispatcher's nightmare: a man calls from the parking lot of a busy shopping center and says he will open fire on innocent people. Dispatchers scramble to get officers to the scene before the carnage can begin, while trying to locate the suspect and de-escalate the situation before it's too late. Officers arrive in time, and must use force to stop the man-- but was he telling the truth?

29-year detective Drew Breasy will break down this bizarre case, unveiling the rationale officers' response while active dispatcher Jon will tell you what it is like to take a 911 call from a man on the edge of violence.

Comments or questions? We take them live at 8/7C-- call us at the non emergency line 848-COMM-911 which is 848-266-6911.

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