403. Rick Denton on Excellent Customer Service

Rick Denton has over a decade of experience in customer service and relations; he is now the managing principal at EX4CX, a company that helps companies increase revenue by listening to customers and creating great experiences for their customers. In this episode, Rick shares his expertise in this field and talks about his new podcast.

Rick can be contacted through linkedin.com/in/rickdenton or his company website http://www.ex4cx.com. You can also listen to his podcast at cxpassport.com.

Key points include:

04:52: Customer experience projects

11:02: The biggest tools used in customer service

14:19: The difference between customer experience and customer insights

22:23: "Holy smokes" case examples

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