Andrew Streffs shares his journey from restaurants to private clubs and emphasizes the importance of personalization in enhancing member experiences. He discusses the balance between tradition and innovation in club management while providing insights on building a strong culture and engaging members during renovations. 

• Discussing Andrew's journey in hospitality 
• Importance of personalized service in clubs 
• Emphasizing relationship building with members 
• Navigating challenges of club management 
• Balancing tradition and renovations in a historic club 
• Engaging members in decision-making processes 
• The role of trust and communication in club culture 
• Creating a strong team dynamic among staff 
• Advice for transitioning to club management

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