January 14, 2025

#428 - CONTRIBUTOR SERIES: Professor Dan Ariely discusses building a trust-based healthcare system by balancing bureaucracy and physician autonomy (1 of 2)

24 minutes

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In this episode, Professor Dan Ariely is interviewed by Dr John Schneider about the complexities of medicine, bureaucracy, and healthcare experiences. Professor Ariely discusses how rigid bureaucratic systems often disconnect from the core mission of patient care, leading to stress, reduced autonomy, and burnout among physicians. He also spoke about the "scarcity mindset," where limited resources like time and energy force rigid approaches, overwhelming both doctors and patients.

He highlighted the importance of trust in healthcare. When physicians feel undervalued, it fosters frustration and burnout. Similarly, patients losing trust in providers may turn to alternative treatments that are less effective or harmful.

To improve, Professor Ariely suggests collaboration between administrators and physicians to balance efficiency with compassion. By valuing expertise and fostering trust, healthcare systems can restore patients' confidence and make physicians' work more rewarding.

Bio

Dan Ariely is an Israeli-American professor and behavioral economist known for exploring irrational decision-making. His interest in human behavior was shaped by a traumatic accident in his youth, leaving him with severe burns. He earned degrees in philosophy, psychology, and business administration, including a Ph.D. from Duke University, where he is now the James B. Duke Professor of Psychology and Behavioral Economics. Ariely founded the Center for Advanced Hindsight, focusing on topics like money psychology, healthcare decisions, and ethics.

He is a best-selling author of books such as Predictably Irrational and The Honest Truth About Dishonesty, which challenge traditional economic theories. Ariely has co-founded companies, including BEworks and Lemonade, applying behavioral insights to practical challenges. His work has garnered numerous accolades, including the Ig Nobel Prize in Medicine. Despite controversies, Ariely remains a leading voice in behavioral science, inspiring research, business innovations, and media projects like NBC's The Irrational.

Website:

Behavioral science | Behavioral economics | Center for advanced hindsight

LinkedIn:

https://www.linkedin.com/in/danariely?trk=contact-info

Instagram: https://www.instagram.com/danariely?igsh=YzljYTk1ODg3Zg==

Dr. Dan Schnieders' bio:
https://www.physiciansguidetodoctoring.com/drschneider

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By Bradley B. Block, MD, Doctor Podcast Network

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