Have you ever thought about who is on the other side of the claims we submit? Sure we know there is a mysterious person who approves (but mostly denies) our SRP submissions, but what about the person who is in charge of investigating suspicious claims? Kate Murphy joins the episode to tell us what kind of things that person does and what kind of character traits one needs if they want to pivot into that kind of role. If you have more questions for Kate that we didnt get to on this episode be sure to reach out to her - [email protected]