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 Building Authentic Relationships and Business Integrity with Brianna Zenna

In this episode of The Jeweler's View, host Courtney Gray welcomes Brianna Zenna, a leader in the permanent jewelry industry and serial entrepreneur. They discuss Brianna's entrepreneurial journey from vacuum sales to owning multiple businesses, highlighting the value of collaboration over competition, and the importance of building meaningful relationships in business. The conversation dives deep into handling customer service with integrity, the challenges of managing staff, and the necessity of creating a systematic approach to ensure customer satisfaction. Brianna shares how stepping out of one's comfort zone and embracing discomfort can lead to greater opportunities and growth. Listeners are challenged to try something they wouldn't normally consider to shake up their routine and potentially find new avenues for success.

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00:00 Introduction to The Jeweler's View
01:05 Meet Brianna Zenna: A Journey from Vacuum Sales to Permanent Jewelry
03:09 The Power of Collaboration Over Competition
04:25 Entrepreneurial Lessons and Personal Growth
07:00 Balancing Work and Emotions
10:21 Building a Business with Integrity and Protocols
12:30 Creative Collaborations and Community Building
25:21 Collaborating for Success
27:43 Training and Empowering Staff
32:05 Handling Difficult Customers
35:22 Balancing Professionalism and Personal Boundaries
38:05 The Importance of Patience and Perspective
43:39 Embracing Discomfort for Growth
44:36 Conclusion and Challenge for Makers 

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– Courtney
Helping Jewelry Creatives access the knowledge, resources, and mindset they

need to achieve goals they once thought impossible.

Connect with me or check out the Transform Your Jewelry Business course at

www.CourtneyGrayArts.com

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