The ShiftShapers Podcast

#525 Beyond Urgent Care with Lorenzo Amaya | ShiftShapers


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Recorded at the Ascend Conference in Salt Lake City, David A. Saltzman talks with Lorenzo Amaya, Vice President of Business Development at Integrated Source One. They explore the nationwide physician shortage, the challenges of quality care and timely access, and how innovative solutions like on-site, near-site, and mobile clinics are changing healthcare delivery for employers and employees alike.

Lorenzo shares his journey from banking to telemedicine, and how Integrated Source One works to remove friction from care — making it more affordable, proactive, and accessible no matter where employees are. The conversation dives into proactive healthcare strategies, the role of virtual primary care, and meeting patients where they are with flexible delivery models.

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🔑 Key Takeaways from This Episode

📌 The Physician Shortage Is Real
 Patients are waiting months for appointments, creating a bottleneck in care.

📌 Quality and Access Go Hand in Hand
 Lorenzo explains why true care solutions must address both simultaneously.

📌 Virtual Care Is Here to Stay
 From chronic condition management to urgent needs, telehealth is becoming the norm.

📌 On-Site, Near-Site, and Mobile Clinics Reduce Friction
 Flexible care delivery can keep employees healthier and out of the ER.

📌 Proactive Care Saves Costs
 Continuous access and preventive screenings stop expensive, episodic events before they happen.


⏱️ In This Episode

00:00 Live from Ascend: Introducing Lorenzo Amaya
 02:00 From banking to telemedicine and healthcare innovation
 04:30 The scope and causes of the physician shortage
 07:30 Quality of care and reimbursement challenges
 10:00 The telehealth boom post-COVID
 13:00 Generational comfort with virtual healthcare
 16:00 Streamlining access for better patient experiences
 19:00 On-site, near-site, and mobile clinics explained
 23:00 Cost and feasibility considerations for employers
 26:00 Serving underserved and rural areas
 29:00 Proactive care vs. urgent care
 33:00 Employer adoption and employee education
 37:00 Reducing ER visits and plan costs
 40:00 Frictionless care for better outcomes



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The ShiftShapers PodcastBy David Saltzman

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