What is the role of the Help Desk for Power BI? How should they behave, and why are there no templates for Business Intelligence Help Desks (looking at you Jira)?

The guys dive into what they consider an untapped component of BI Projects, and where a Help Desk stands in regards to importance of any Power BI Solution, along with why the lack of resources for BI Projects and Help Desk providers.

They start by sharing their favorite announcement from Microsoft Ignite. 

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