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Join Russell and Anna Leeds in this episode of the Property Investors Podcast as they dive into the challenges of managing Airbnb and serviced accommodations. They share personal horror stories, from dirty properties and unreliable cleaners to broken key safes and lying guests. Learn valuable lessons on how to handle these issues, maintain good customer relationships, and avoid bad reviews. Russell and Anna also discuss practical solutions like using additional key safes, automatic keypads, and the importance of regular communication with your cleaning staff. Don't miss out on these insightful tips to make your Airbnb management smooth and hassle-free!

00:00 Welcome to the Property Investors Podcast

00:29 Airbnb Nightmares: A Birmingham Story

02:46 Handling Unreliable Cleaners

03:58 Dealing with Guest Complaints

09:40 When Guests Lie About Cleanliness

13:00 The Key Safe Dilemma

14:28 Spare Key Solutions

15:24 Key Safe Issues and Solutions

15:37 Innovative Keypad Systems

17:22 Unexpected Guest Behaviours

19:34 Importance of Check-In Experience

23:45 Personal Airbnb Experiences

27:25 Handling Property Issues

28:28 Conclusion and Final Thoughts