In this episode of the IT Business Podcast, host Uncle Marv interviews William Hibbard, owner of TorqueNet LLC. The two discuss Bill's journey from Air Force cyber operations officer to running his own Managed Service Provider (MSP) business. Hibbard shares insights on transitioning from a hobby to a full-fledged business, his approach to cybersecurity, and the challenges of being a solo tech. 

Bill explains how his Air Force background in information assurance prepared him for his current role, though he notes that the business aspects required separate learning. He discusses his company's evolution, including the move from Colorado to Florida, and how he maintained 80% of his customer base during the relocation. 

The conversation covers Bill's security stack, which includes tools like ThreatLocker and Huntress, and his perspective on balancing security with usability for clients. He also shares valuable advice for solo MSPs, emphasizing the importance of collaboration with other local IT professionals. 

Throughout the interview, Uncle Marv and Bill reminisce about their shared past in Satellite Beach, Florida, including their time on the track team and working at McDonald's. They discuss how their hometown has produced several IT professionals and touch on upcoming reunions. 

Key Takeaways: 

• Air Force experience in cyber operations can provide a strong foundation for running an MSP
• Transitioning from hobby to business requires adapting pricing and service models
• Collaboration with other local MSPs can be beneficial for solo operators
• A robust security stack is crucial, but must be balanced with client usability
• Continuous learning and adapting to new technologies is essential in the IT industry

Website: https://torquenet.net/

=== Show Information

• Website: https://www.itbusinesspodcast.com/
• Host: Marvin Bee
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