"There's a pretty good chance that everything isn't going to go exactly the way you hoped today. You might have somebody tell you that they're not going to be able to get a deal done today. Now the key is not to panic." - Scott Ingram in today's Tip 69

First, stop and take a breath. If you're not already on the phone with this individual, get voice to voice. You can't listen to an email. Find a way to get them on the phone and just listen to the issue. Don't try to solve it yet, listen, ask questions and make sure you really understand whatever is in the way.

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