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What happens after Workday go-live is often more important than the implementation itself.

In this part 2 episode with Kris Kelpe, Keith and Kris explore how organizations can improve Workday adoption through better operational design, report organization, dashboards, governance, and navigation strategies. They discuss the growing importance of techno-functional employees, practical ways to reduce support tickets, and how Workday Hubs and dashboards can work together to create smoother user experiences. If your organization struggles with navigation complexity, user adoption, or operational consistency, this episode is packed with practical ideas and real-world examples.

Actionable Insights:

• Use report tags consistently to organize reporting by department or process area.
• Create “report of reports” dashboards to help users quickly find the reports they need.
• Use business-friendly language instead of Workday terminology whenever possible.
• Prototype dashboards quickly instead of waiting for a perfect long-term design.
• Give carefully selected techno-functional users ownership of maintaining dashboards.
• Reduce support tickets by organizing recurring tasks and documentation in departmental-specific dashboards.
• Use Hubs for broad navigation and dashboards for operational execution.

TWO Presentation PDFs for "Content" Dashboard ideas and instructions:

- Kris Kelpe's Presentation

-  Keith's Presentation

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

Connect with Keith and Kris Kelpe on LinkedIn at: 

https://www.linkedin.com/in/keith-bitikofer/

https://www.linkedin.com/in/kristinakelpe/

For more information about Legato Strategic Consulting:
https://www.legatostrategic.com/