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In this episode of Workday Gold, Keith is joined by Jess Wagner to talk about two practical topics Workday teams should be paying attention to: Workday Skills and Flex Credits. Jess shares why she is in the “turn it on” camp for Workday Skills functionality, how employee-entered skills can support development and career pathing, and why organizations should communicate the value to employees instead of waiting to build the perfect structure behind the scenes.

Keith and Jess also dig into Flex Credits, especially the API usage side that many teams may not be watching closely enough. They discuss how renewals, the Platform Consumption Console, API usage reports, nested web service calls, and agent adoption can all affect future costs. This episode is especially helpful for HRIS leaders, Workday admins, AMS teams, and anyone responsible for Workday planning, governance, or budget conversations.

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

Connect with Keith and Jess on LinkedIn at: 

https://www.linkedin.com/in/keith-bitikofer/

https://www.linkedin.com/in/jessicawagner/

As mentioned in the episode, here are the instructions for a Named Support Contact to create a Workday ticket to get your current integration API usage:

•Request Flex Credit API usage reports from Workday, by integration. Say that you approve them looking at the actual integration name. 

When entering the ticket, choose:

•Customer Support >> Workday Product

•Select: Platform and Product extension

•Select: Integrations - API framework (product area)

•Subject: Please provide API Usage Logs from the tenant for a one-month period.

Then start digging through the results. Let me know what you find!

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In this episode of Workday Gold, Keith Bitikofer is joined again by Christian Delcid for a bigger-picture conversation about AI, Workday, and the future of work. Keith walks through how AI is moving from simple assistants and agents toward workflow redesign, where the real value comes from rethinking which steps need humans, which steps can be automated, and what data AI needs to support the process.

Keith and Christian also discuss what this means for Workday admins, analysts, and consultants. As AI front doors, data platforms, and systems of engagement evolve, Workday professionals have an opportunity to become the connectors between business users, IT, Workday data, and broader workflow design. This episode is especially relevant for anyone trying to understand how AI may reshape Workday support, consulting, and business process ownership.

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

Connect with Keith and Christian on LinkedIn at: 

https://www.linkedin.com/in/keith-bitikofer/

https://www.linkedin.com/in/christiandelcid/

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In this episode of Workday Gold, Keith sits down with Christian Delcid to talk about the changing role of Workday admins in an AI-native world. Christian shares what it has been like to move into a more AI-forward organization and how tools like Claude Code, Codex, and read-only Workday tenant access are changing the way he researches, troubleshoots, and supports the business.

Keith and Christian also discuss Workday’s Deployment Agent, tenant inspection, governance, Flex Credits, and the importance of not setting aside human judgment. The conversation points to a bigger shift: the most valuable Workday professionals may be the ones who know both Workday and how to unblock AI so it can help with real business problems.

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

Connect with Keith and Christian on LinkedIn at: 

https://www.linkedin.com/in/keith-bitikofer/

https://www.linkedin.com/in/christiandelcid/

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In this episode of Workday Gold, Keith sits down with Alex Wilson, SVP of Product at Cloverleaf, to talk about AI coaching, personality assessments, and how Workday data can help coaching show up in the flow of work. Alex shares how Cloverleaf uses behavioral insights, team context, calendar data, and Workday relationships to help people prepare for meetings, reflect on conversations, and better understand the people they work with.

Keith and Alex also discuss why many workplace conflicts may be rooted in misunderstanding rather than bad intent, why generic AI coaching can be too validating, and how managers can match work to both skills and motivation. This conversation is especially relevant for HR leaders, Workday customers, consultants, and anyone thinking about how AI can improve team communication and leadership.

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

Connect with Keith and Alex on LinkedIn at: 

https://www.linkedin.com/in/keith-bitikofer/

https://www.linkedin.com/in/alex-wilson-467b2244/

For more about Cloverleaf and their free trial:

https://cloverleaf.me/

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Testing is essential to every Workday implementation, but it is often fragmented across spreadsheets, screenshots, emails, and project trackers. In this episode, Keith talks with Noah Borts, co-founder and head of operations at Happy Path, about treating testing as a complete process rather than simply automating a series of clicks.

They discuss objective-based testing, verifying configuration across multiple tenants, using manual testing to uncover training gaps, and the need for strong validation loops for AI-generated work. Noah also shares what it means to build an AI-forward company, why customer expectations will continue to rise, and which skills will remain valuable as AI changes how work gets done.

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

Connect with Keith and Noah on LinkedIn at: 

https://www.linkedin.com/in/keith-bitikofer/

https://www.linkedin.com/in/noahborts/

For more about HappyPath:

https://happypath.io/

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Dana Nairn’s Workday journey began in HR and payroll, continued through customer-side HRIS roles and consulting, and eventually led her to launch Authentik Consulting. In this episode, Dana joins Keith to discuss the differences between working for a Workday customer and a consulting firm, and how networks create both knowledge and career opportunities.

They also explore practical ways to enter the Workday ecosystem, why functional experience is so valuable, and how volunteering can help people build Workday skills over time. The conversation becomes a broader discussion about career ownership, burnout, values, and choosing work that fits the current season of your life.

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

Connect with Keith and Dana on LinkedIn at: 

https://www.linkedin.com/in/keith-bitikofer/

https://www.linkedin.com/in/dananairnworkdaywoman/

For more about :

https://authentikconsulting.com/

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In this episode of Workday Gold, Keith is joined by Andrew Cesario, founder of a2i, shortly after Andrew’s team won the Workday DevCon hackathon. Andrew shares his Workday journey, what stood out from DevCon 2026, and how his team used new tools such as the Developer Agent, Workday Data Cloud, Live Data Query, and AI-enabled interfaces to build an employee career coach inside Workday in less than 24 hours.

Keith and Andrew also discuss what AI may mean for the future of Workday delivery, reporting, integrations, documentation, testing, and consulting. The conversation goes beyond the technology itself and explores why requirements, business understanding, human review, and judgment will become even more important as AI helps teams move faster. If you are a Workday customer, consultant, developer, or leader trying to understand where the ecosystem is headed, this conversation is worth your time.

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

Connect with Keith and Andrew on LinkedIn at: 

https://www.linkedin.com/in/keith-bitikofer/

https://www.linkedin.com/in/andrew-cesario/

For more about a2i:

https://a2i.com/

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In this solo episode of Workday Gold, Keith shares what he is still processing after attending Workday DevCon 2026 in Las Vegas. Rather than trying to cover every announcement, he focuses on the themes that matter most to Workday customers, consultants, and technology leaders, including Developer Agent, Orchestrate, Agent Passport, Workday Data Cloud, deployment agent, flex credits, and the future of user access to Workday.

Keith also reflects on the practical implications behind the announcements. The Developer Agent will make Workday developers faster. But that doesn’t mean that anyone can use it. You need developer knowledge to truly get value from it. How should customers think about flex credit consumption? Where should enterprise agents live? Will the modules required to access these new tools create a divide between customers who can invest in them and those who cannot? This episode is a practical, thoughtful look at where Workday may be headed and what Workday professionals should be paying attention to now.

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

Connect with Keith on LinkedIn at: 

https://www.linkedin.com/in/keith-bitikofer/

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In this episode of Workday Gold, Keith sits down with Bao Le, Senior Director of the HR Practice at Innova, to discuss one of the most overlooked parts of a Workday project: the handover from sales to delivery. Bao shares why project success is not just about the technology, but about how well expectations, scope, context, and trust are carried from one team to the next.

Keith and Bao also discuss how AI can help improve transparency by reviewing transcripts, RFPs, scope documents, and meeting notes, while still requiring strong human judgment. They explore MVP expectations, the risk of “handover” becoming “hangover,” and how consultants can grow from technical builders into strategic advisors by understanding the business “why” behind each request.

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

Connect with Keith and Bao Le on LinkedIn at: 

https://www.linkedin.com/in/keith-bitikofer/

https://www.linkedin.com/in/quang-bao-le/

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What happens after Workday go-live is often more important than the implementation itself.

In this part 2 episode with Kris Kelpe, Keith and Kris explore how organizations can improve Workday adoption through better operational design, report organization, dashboards, governance, and navigation strategies. They discuss the growing importance of techno-functional employees, practical ways to reduce support tickets, and how Workday Hubs and dashboards can work together to create smoother user experiences. If your organization struggles with navigation complexity, user adoption, or operational consistency, this episode is packed with practical ideas and real-world examples.

Actionable Insights:

• Use report tags consistently to organize reporting by department or process area.
• Create “report of reports” dashboards to help users quickly find the reports they need.
• Use business-friendly language instead of Workday terminology whenever possible.
• Prototype dashboards quickly instead of waiting for a perfect long-term design.
• Give carefully selected techno-functional users ownership of maintaining dashboards.
• Reduce support tickets by organizing recurring tasks and documentation in departmental-specific dashboards.
• Use Hubs for broad navigation and dashboards for operational execution.

TWO Presentation PDFs for "Content" Dashboard ideas and instructions:

- Kris Kelpe's Presentation

-  Keith's Presentation

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

Connect with Keith and Kris Kelpe on LinkedIn at: 

https://www.linkedin.com/in/keith-bitikofer/

https://www.linkedin.com/in/kristinakelpe/

For more information about Legato Strategic Consulting:
https://www.legatostrategic.com/