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Today’s guest is Kristy McKenzie, Founder of Secret Salon Society and Salon Pay.

Kristy and I met virtually earlier this year when she ran the Live and Online training initiative where 100 educations and business coaches jumped online and ran Facebook live sessions to a paying audience over 100 hours, where I was kindly nominated to host a session on the industry landscape and the client experience.

It was then that I truly understood the powerhouse that Kristy is, in that she is a six times business owner, one of which include the incredible business, Salon Pay which you will hear more about in today's conversation and proud mother to twins girls, Poppy & Alice.

The conversation today travels through what it looks like to be a leader in the service industry, the metrics around salon pay and how you can increase cash flow and client loyalty in treatment packages and memberships.

You can check out Kristy across all her instagram channels at:

www.instagram.com/@secretsalonsociety 

www.instagram.com/@salonpay 

www.instagram.com/@salonpayuk 

www.instagram.com/@salonpayusa 

www.instagram.com/@kristymckenzieofficial