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Testing is essential to every Workday implementation, but it is often fragmented across spreadsheets, screenshots, emails, and project trackers. In this episode, Keith talks with Noah Borts, co-founder and head of operations at Happy Path, about treating testing as a complete process rather than simply automating a series of clicks.

They discuss objective-based testing, verifying configuration across multiple tenants, using manual testing to uncover training gaps, and the need for strong validation loops for AI-generated work. Noah also shares what it means to build an AI-forward company, why customer expectations will continue to rise, and which skills will remain valuable as AI changes how work gets done.

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

Connect with Keith and Noah on LinkedIn at: 

https://www.linkedin.com/in/keith-bitikofer/

https://www.linkedin.com/in/noahborts/

For more about HappyPath:

https://happypath.io/