So what tactics create rapport when conducting an investigation conversation? You can tell them, "I'm here to help you tell your side of the story." Let the power of silence raise the internal stress. Ask probing questions. Observe if they are overly helpful.

Baseline questions determine truthful response behavior, so that when you increase the stress of internal cognitive dissonance, when you point out incongruencies, that's when you get the real story, the real facts.

ABOUT DAN GOODWIN

Provocateur of Pattern-Interrupt and Keynote Speaker on Clear Communication, Dan Goodwin is a former internal investigator for over 19 years with a Top 100 corporation. 

Trained in interrogation and interview techniques, Dan assists clients to make good decisions.

Contact: [email protected]

Watch podcast videos on C-Suite TV here: https://c-suitenetwork.com/tv/shows/manage-self-lead-others/ and Youtube here: https://www.youtube.com/channel/UC9gD66WEKXUMhklDYogu4SA

ABOUT HOST, NINA SUNDAY CSP

Contact: [email protected] or [email protected]

Invite Nina Sunday CSP as a virtual speaker on Culture, Team Transformation and Leading People for your conference globally, or in-person in Australia.

Visit https://ninasunday.com

As Founder/Owner of Brainpower Training Pty Ltd you can arrange for one of her Facilitators Australia-wide to deliver face-to-face team training. Visit https://www.brainpowertraining.com.au/signature-programs/

Author of ‘Workplace Wisdom for 9 to thrive; the 12 soft skills everyone needs to know for workplace success'

The Manage Self, Lead Others podcast is mainly for experienced and aspiring managers to explore ways to elevate and transform team culture. Nina Sunday speaks with key experts from Australia and across the globe who share their insights in self-leadership and leading others

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