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In this episode of the Talking Pools podcast, hosts Steve and Wayne discuss the top 10 nominees for the Mentor of the Year award in the pool industry, highlighting the importance of mentorship. They also delve into the differences between cold plunge pools and chillers, explaining their distinct purposes and benefits. The conversation shifts to insights from the insurance industry, particularly regarding pool service and construction. Finally, they share experiences navigating customer expectations and the importance of clear communication in service delivery.

takeaways

• Mentorship is crucial in the pool industry.
• Cold plunge pools serve a different purpose than chillers.
• Understanding customer needs is key to service success.
• Effective communication can prevent misunderstandings.
• Insurance knowledge is vital for pool service businesses.
• Regular testing of pool water is essential for safety.
• Chillers help maintain comfortable water temperatures.
• Cold plunge pools are used for sports therapy and recovery.
• Customer expectations should be managed from the start.
• Investing time in understanding client needs pays off.

Sound Bites

• "These 10 were the significant 10!"
• "A chiller is not a cold plunge pool!"
• "Your time is valuable!"

Chapters

00:00
Celebrating Mentorship in the Pool Industry

07:00
Understanding Cold Plunge Pools vs. Chillers

14:55
Insights from the Insurance Interlude

25:06
Navigating Customer Expectations and Communication

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