Over the last couple of years, I’ve been trying to skill up a lot at resolving community complaints. This is a really irritating field to get good at. When I want to get better at writing code, I can sit down and write more code more or less whenever I feel like it. When I want to get better at guitar, I can sit down with my guitar and practice that D to D7 transition. For complaint resolution, even finding people to roleplay the skill with takes a little setup, and that's a lot less like the real thing than you can get with code or guitar. For real complaints, they come in uneven batches, and worst, you seldom get confirmation if you did it successfully. So, like any good Aspiring Ravenclaw Rationalist, I read a lot of essays about conflict.

Taking a Safety Report, Taking Someone Aside, and [...]

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