The concepts of emotional intelligence and soft skills in the workplace have been around for a long time, but the COVID-19 pandemic has brought them to the forefront. As electric cooperatives assess how they've managed the challenges of the past 18 months, how have lessons they've learned informed business practices going forward? Hear from NRECA's Tracey Steiner and Charlie Dunn, CEO of Farmers Electric Cooperative in Greenfield, Iowa.