In the first part, we're going to talk about is "the customer always right" and then in the second part, we're going to talk about how long the average dog spends in grooming during their lifetime. 

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Mentioned in this episode:

"Groom S.M.A.R.T." https://www.wholepetnh.com/course-listing/p/hnttrhwcf56ktxk-d283x-dtgr5-hx69t-8899w-8y9rf-ma93e