Summary

In our latest episode of The Daily Groomer, I had the chance to chat with Samantha Hoffmann, the powerhouse behind BYOP in Staten Island. From a childhood love of animals to studying behavior and building a thriving grooming salon, her journey is anything but ordinary. We get into how she made the leap from pet store owner to full-time groomer, what it’s really like managing a team of 12, and how she’s adapted through big changes—like COVID, restructuring pay, and shaping a strong, supportive team culture. If you're growing your grooming business or just love hearing real talk from people in the industry, this one's packed with insight.

Timestamps

05:20 Integrating Energy in Pet Grooming

12:48 Dog Grooming: Insights and Observations

20:45 Transitioning from Business Operations

25:41 Commission Structure Awareness for Groomers

34:35 Email Automation: Efficient Client Interaction

Stay connected with our guest speakers! Follow them on their social media BYOP Grooming. For more grooming tips, insights, and stories, check out our website at ⁠⁠⁠⁠The Daily Groomer⁠⁠⁠⁠. Join and be part of ⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠The Daily Groomer Community⁠⁠!

After Hours Episode #77: In our latest episode of After Hours, I’m hanging out with my good friend Jessica Clark for a real, unfiltered conversation. We talk about the Barkleigh Awards—nominations, the whole self-promo thing, and giving props to people who deserve it. We also share some trade show stories, get into the messiness of industry drama, and open up about dealing with self-doubt and setting boundaries. Plus, a few laughs about mullets, Cheeto hands, and why Golden Girls is the ultimate trade show wind-down!

Summary

In our latest episode of The Daily Groomer, I chat with Shannon Cox, owner of Shannon’s Pretty Paws and a 2024 Top Grooming Business winner. Shannon’s known for her work with anxious and “difficult” dogs, and we get into how she builds trust with them, supports her clients through the process, and comes up with creative solutions for tough grooming situations. She also shares her approach to setting boundaries, maintaining strong client relationships, and running a salon where dogs feel genuinely safe. If you’re a groomer who works with challenging cases—or just looking for down-to-earth advice—you’ll find a lot of value in this conversation.

Timestamps

06:43 Dog Grooming: Handling Noisy Reactions

10:31 Common Anxieties in Dogs

16:35 Handling Client Disappointment

19:57 Dog Grooming Hacks at Home

30:21 Budget-Friendly Canadian Calendar Tool

Stay connected with our guest speakers! Follow them on their social media Shannon’s Pretty Paws Pet Grooming. For more grooming tips, insights, and stories, check out our website at ⁠⁠⁠⁠The Daily Groomer⁠⁠⁠⁠. Join and be part of ⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠The Daily Groomer Community⁠⁠!

After Hours Episode #77: In our latest episode of After Hours, I’m back after a month-long break and diving into what real growth actually looks like. Spoiler: it’s not always easy or clean. I’m sharing some personal stories—the wins, the setbacks, and everything in between. We get into why enthusiasm has been a quiet superpower for me, how vulnerability plays a bigger role than most people think, and why taking time to pause is sometimes the most powerful move. Whether you're in the grooming industry or just figuring life out, this one’s about keeping it real.

Summary

In our latest episode of The Daily Groomer, I talk with Gretchen McManus, founder of Rover Done Over, about how she grew her Tampa-based mobile grooming business from a single van to a fleet of eleven. She shares the strategies that helped her scale—like building a strong team, retaining groomers, and creating systems that actually work. We also get into the lessons she’s learned through industry shifts and why she’s thinking carefully about franchising.

Timestamps

07:23 Dynamic Truck Assignment System

11:09 Grooming Service Congestion Relief

20:02 Franchise Growth Challenges Impact Groomers

25:44 Post-COVID Workforce Changes

28:37 Client Follow-Up System Overview

32:42 Appointment Booking Strategy

Stay connected with our guest speakers! Follow them on their social media @Rover Done Over Mobile Pet Grooming. For more grooming tips, insights, and stories, check out our website at ⁠⁠⁠⁠The Daily Groomer⁠⁠⁠⁠. Join and be part of ⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠The Daily Groomer Community⁠⁠!

Summary

In our latest episode of The Daily Groomer, I chat with Tasha Long—owner of Dog Dynasty and The Downtown Cat in Grand Junction, Colorado. We talk about the real-life ups and downs of running a multi-service pet business, from salon build-outs to the challenges of daycare, boarding, and cat grooming. Tasha shares how she’s turning her passion for felines into profit and what’s next with her upcoming cat café.

Timestamps

05:32 Unexpected Client Differences in Pet Services

12:50 New Cat Cafe Plans Unveiled

14:47 Cat Grooming Misconceptions

20:05 Dog Grooming Tips for Cat Groomers

27:54 Tasha's Pet Business Management

Stay connected with our guest speakers! Follow them on their social media @The Downtown Cat. For more grooming tips, insights, and stories, check out our website at ⁠⁠⁠⁠The Daily Groomer⁠⁠⁠⁠. Join and be part of ⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠The Daily Groomer Community⁠⁠!

Summary

In our latest episode of The Daily Groomer, I sit down with Chris and Emily Elias to dive into their newest adventure—Dapper Tales Mobile. After building Rough Life Mobile from the ground up, they’re now rolling out a franchise model made for groomers, by groomers. We get into how they’re picking markets, tackling industry hurdles, and creating real support for independent groomers across the country. Chris and Emily bring the energy as they share what makes Dapper Tales different and why they’re so fired up about the future of mobile grooming. If you're dreaming about scaling your grooming biz or just love a good underdog-to-powerhouse story, this one’s for you.

Timestamps

07:26 Expanding Mobile Grooming Franchise

19:23 Rebranding for Business Growth

22:01 Overcoming Groomer Corporate Stigma

26:07 Franchise Training and Expert Support

30:43 Groomer Network Boosts Market Entry

Stay connected with our guest speakers! Follow them on their social media Dappertails Official. For more grooming tips, insights, and stories, check out our website at ⁠⁠⁠⁠The Daily Groomer⁠⁠⁠⁠. Join and be part of ⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠The Daily Groomer Community⁠⁠!

Summary

In our latest episode of The Daily Groomer, I travel to South Bend, Indiana, for a conversation with Josh White, CEO of Wag’n Tails, recorded on-site at their facility. We unpack the evolution and rapid growth of mobile grooming, what makes Wag’n Tails stand out, and the real financial considerations of launching a mobile grooming business. Josh also shares what it takes to grow from a single van to a full-scale fleet, along with insights into emerging technology, industry trends, and how mobile grooming is changing the game for groomers. If you’re thinking about going mobile—or ready to scale—this episode offers a behind-the-scenes look you won’t want to miss.

Timestamps

05:52 Wagon Tails: Transformative Business Model

19:26 Van Purchase Success: Strategic Planning

27:18 Finding the Right Balance

34:58 Portable Salon Power Solution

45:57 Brady & Freddy's Personalized Business Approach

49:26 Adaptable Vehicle Supply Strategy

01:03:44 Mobile Pet Grooming Benefits

Stay connected with our guest speakers! Follow them on their social media Wag'n Tails Mobile Conversions. For more grooming tips, insights, and stories, check out our website at ⁠⁠⁠⁠The Daily Groomer⁠⁠⁠⁠. Join and be part of ⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠The Daily Groomer Community⁠⁠!

Summary

In our latest episode of The Daily Groomer, I chat with Jason Anderson, founder of Wet Paws Mobile, about how he made the leap from banking to building a successful mobile grooming business in Albuquerque. We get into the details of how he scaled from one van to five in just three years, what he looks for when hiring groomers, and how he’s branching out into services like pet sitting and supplements. Jason shares real-world advice on testing new ideas, creating a solid team culture, and keeping customer service strong while growing fast. If you’re thinking about taking your grooming business to the next level, this episode has a lot to offer.

Timestamps

08:48 Managing Growth Challenges

14:45 Customer Impact Decisions

20:04 Pet Care Support Services Launch

23:12 Balancing Business and Grooming Tasks

31:27 Scaling Mobile Pet Grooming Business

Stay connected with our guest speakers! Follow them on their social media Wet Paws Mobile Pet Grooming. For more grooming tips, insights, and stories, check out our website at ⁠⁠⁠⁠The Daily Groomer⁠⁠⁠⁠. Join and be part of ⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠The Daily Groomer Community⁠⁠!

After Hours Episode #76: In our latest episode of After Hours, I had a great conversation with Paige Andrus—groomer, business owner, and all-around real one. We covered everything from mental health and running a grooming business to dealing with tough dogs and creating strong client relationships. Paige shares insights on setting boundaries, staying grounded, and finding balance between work and family. We also get into chickens, tattoos, viral moments, and what it really means to be “high on life.” If you’re into honest talk, industry stories, and a little bit of beautiful chaos, you’ll want to hear this one.