Summary

In our latest episode of The Daily Groomer, I talk with Gretchen McManus, founder of Rover Done Over, about how she grew her Tampa-based mobile grooming business from a single van to a fleet of eleven. She shares the strategies that helped her scale—like building a strong team, retaining groomers, and creating systems that actually work. We also get into the lessons she’s learned through industry shifts and why she’s thinking carefully about franchising.

Timestamps

07:23 Dynamic Truck Assignment System

11:09 Grooming Service Congestion Relief

20:02 Franchise Growth Challenges Impact Groomers

25:44 Post-COVID Workforce Changes

28:37 Client Follow-Up System Overview

32:42 Appointment Booking Strategy

Stay connected with our guest speakers! Follow them on their social media @Rover Done Over Mobile Pet Grooming. For more grooming tips, insights, and stories, check out our website at ⁠⁠⁠⁠The Daily Groomer⁠⁠⁠⁠. Join and be part of ⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠The Daily Groomer Community⁠⁠!