Ever wonder how successful pet stores manage all those loyalty programs and manufacturer deals without completely losing their minds? 

This episode will show you how! Astro Loyalty offers a tech solution that's transforming this process for retailers and getting better and stronger with each passing year! 

Candace sat down to chat with Kat Carbonaro, Marketing Director at Astro Loyalty, and got a full insider's look at the platform that's helping independent pet retailers compete with the big boxes (and generating over $1.5 BILLION in sales in 2024 alone! Yes, you read that right! 🤯) 

In this episode, you'll hear more about:

🐾 Why Candace is 100% making Astro Loyalty one of her first commitments for her new store Dante and Dory's

🐾 The shocking amount of time pet retailers waste managing paper coupons and loyalty programs manually (Kat has direct experience with 2 AM nights doing this!)

🐾 How the Share the Love Adoption Program is creating incredible customer acquisition opportunities for retailers while also supporting new pet parents

🐾 Game-changing marketing automation features that bring customers back through your door without you lifting a finger

🐾 Real success stories from retailers who are using Astro Loyalty to create memorable experiences and build lasting customer relationships

If you are on the fence about using Astro Loyalty, you WON'T be after hearing this (and the good thing is, it's crazily affordable, especially given the ROI!) Listen in to learn MORE about this tool if you're already using it, and exactly what you're missing if you're not. 

Transcript

Show Notes

Join Us Online

Imagine showing up to your grooming job one day only to be met by the landlord of the building telling you to get out... 

That’s what happened to our guest on this episode of the Pet Boss Podcast. But don’t worry! Karissa Surprenant, owner of Dtails Pet Grooming and Nutrition, took an uncertain moment and turned it into a BIG opportunity for herself! 

And now? 

She's the powerhouse entrepreneur who turned one single grooming salon into a multi-location operation with grooming, retail, AND mobile grooming vans. 💪

Karissa's story and the way she runs her business will leave your jaw on the floor in the BEST ways! She unapologetically offers (and charges for!) PREMIUM services, and she has built a swoon-worthy company culture! 

In this episode, you'll hear more about:

🐶 The shocking way Karissa launched D'Tails after her old boss left her and her coworkers high and dry

🐶 How she rebuilt from scratch after the previous owner ripped out everything (even the baseboards and floor tiles!)

🐶 Why her salon charges $90+ when competitors charge much less... and why her clients happily pay it

🐶 Her brilliant client consultation process that keeps her books filled year-round

🐶 Why she has a waitlist of groomers who want to work for her 

🐶 The reason Karissa attends nearly one trade show EVERY MONTH

🐶 How being involved in the Pet Boss community helped fuel her incredible growth

Whether you're a groomer looking to raise your prices or any pet professional wanting to understand the power of positioning your business for premium clients, this episode is definitely for you! 

Transcript

Show Notes

Join Us Online

Who's escaping to sunny Orlando in a few weeks?! ☀️

Yup, the pet industry's biggest party is just around the corner, and Candace and the team can't wait to hang with you at Global Pet Expo 2025 (March 26-28!)

This episode is dedicated to all things Global! From making the most of your experience to where to find CANDACE'S BIRTHDAY PARTY on the show floor! 🥳

You'll learn:

🐾 Why going to a pet industry trade show is a MUST for your growth and inspiration

🐾 Where to find the Pet Boss Nation team at the show (hint: mimosas are involved!)

🐾 How to prepare strategically instead of wandering aimlessly among 1,000+ exhibitors

🐾 The truth about trade show expenses from both retailer and vendor perspectives

🐾 Candace's personal story of something that happened to her at a trade show and how to avoid it 

🐾 Smart strategies for bringing your team to maximize the investment, and why Candace is bringing her new management team for Dante and Dory's 

🐾 AND MORE! 

Are you a Global Pet Expo veteran? Or a newbie? Either way, you'll want to listen to this episode to make the most of it or plan for a trade show to come in your future!

Transcript

Show Notes

Join Us Online

The Pet Boss Podcast's first-ever live virtual audience recording?! Yes, please!

In this milestone celebration of 100,000 downloads, Candace brought together a room full of passionate pet professionals to reflect on our latest podcast series, "Fall in Love with Your Pet Business." Retailers, groomers, pet sitters, daycare owners... there was a whole mix of pet business owners in the room to participate and rekindle their spark with their business!  

In this fun, special episode, you'll hear: 

🎙️How to identify and nurture your business's unique "love language"

🎙️Real, vulnerable conversations about money mindset and financial habits that need changing

🎙️Powerful mindset shifts from pet pros who have overcome real-life challenges

🎙️Our real-time celebrations of both small and significant wins from our live audience

🎙️Our $100 cash prize giveaways to two lucky live attendees! 

Whether 2024 left your business relationship on thin ice or stronger than ever, this episode is a heartfelt reminder that you're not alone in your entrepreneurial journey. 🫶

Download the free companion guide at Learn.PetBoss.com/Love and join Candace and her live studio audience for an unforgettable podcast session of connection, reflection, and renewed passion for your pet business! 

Transcript

Show Notes

Join Us Online

Are you ready for the AI revolution? 

Spoiler: IT'S HERE! 

The reality is if you're ignoring AI completely, you can get really behind in a world that is changing FAST.

In this episode of the Pet Boss Podcast, special guest and Pet Boss team member, Jolanta Smulski, breaks down how artificial intelligence is transforming the pet industry and why business owners can't afford to ignore this technology any more!

You'll learn: 

🤖How AI can help you save time and money on marketing, content creation, and business operations in your pet business. 

🤖 Which tools to use! These are Jolanta's top suggestions for pet pros. 

🤖More about ethical considerations, data privacy, and transparency when using AI in your pet business. 

🤖Very practical ways to start implementing AI in your pet business today, and so much more! 

Whether you're AI-curious or AI-anxious, this episode will get you more excited about its potential and more confident to use it if you're not already! Jolanta is the go-to guru on this topic, so if you've been feeling behind in the AI race, she's about to get you all caught up!  

Transcript

Show Notes

Join Us Online

Ready for the comeback of the YEAR?!

We're talking about Candace's comeback to the pet industry RETAIL WORLD!

Yup, but this isn't just another pet store opening–  it's SO much more, and we have all the juicy details ready to share! 

In this brand new monthly series, Candace will be dropping episode updates to take you behind the scenes of her building a dreamy pet destination from the ground UP. 

You're going to peek behind the curtain to watch an experienced Pet Boss truly bring a vision to life while hearing about every step it took to get there in REAL time. 

In this first episode, Candace spills the treats on:

🐾The serendipitous series of events that led Candace back to retail (was this a meant-to-be moment?!) 

🐾 Why she's dreaming bigger than just a basic pet store-- think coworking spaces, grooming education, and Instagram-worthy photo ops. 

🐾 The real talk about taking risks and seizing opportunities, even when others think you're "intense" or "overwhelming."

🐾 Her smart moves in bringing in a standout team to help her manage this big Pet Boss vision. 

🐾 The adorable and FUN name of this new business venture and why it's a PERFECT fit! 

This is just the beginning, and whether you're just starting your own pet business or you've been at it for years, we promise you will learn so much along the way while you take this journey with Candace. Buckle up and let the comeback commence! 

Transcript

Show Notes

Join Us Online

Happy LOVE month! 💖

This February, join Candace for a special 5-part series designed to help you rekindle your spark with your pet business! 

Whether you're feeling frustrated, overwhelmed, or just need a fresh perspective, this series will help you see your business in a whole new light. Episodes will be released daily from February 2-6, 2025:

Episode 1 on February 2: What's Your Business's Love Language? 

Just like relationships, every business speaks its own love language! Discover how to identify and nurture your business's unique needs for maximum success and satisfaction.

Episode 2 on February 3: Your Money Love Story 

Turn your (maybe shaky) relationship with money into a beautiful romance! Learn how to stop ghosting your finances and start building a lasting, loving relationship with your business's bottom line.

Episode 3 on February 4: Your Marketing Love Story 

Marketing can feel like a bad blind date... will it work? Will it not? Will your audience like it? Start seeing it as the perfect match for your business growth! We'll show you how to make marketing fun, authentic, AND effective.

Episode 4 on February 5: Your Mindset Love Story 

Time to break up with limiting beliefs!  Learn how to overcome mindset blocks and fall head over heels for your true Pet Boss potential.

Episode 5 on February 6: Your Business's Love Story

This is where you and your business ride off into the sunset with a healthy foundational relationship to build from. The work doesn't stop once you fall in love, but you can keep the romance alive from here, and we'll tell you exactly how. 

Download your FREE BONUS CONTENT! 🎁 

Yup, we love you, our loyal podcast listener, SO much that we created a companion workbook to follow along with the series! Your download includes:

💌 A business love language assessment 

💌 Guided exercises for each episode

💌 Action steps to implement right away

💌 Access to our live celebration Zoom event!

A LIVE CELEBRATION EVENT?!

Yup, another way for us to show love to our listeners after we officially hit 100,000 downloads of the Pet Boss Podcast!  

Join us later this month for a special live recording where we'll connect with other loyal Pet Boss Podcast listeners, answer questions live, AND give away $100 cash prizes to celebrate 100,000 podcast downloads!

Ready to fall back in love with your pet business? Sign up now at Learn.PetBoss.com/Love to get your free guide and Zoom link!

View Episode 165 Transcript

Show Notes

Join Us Online

Happy LOVE month! 💖

This February, join Candace for a special 5-part series designed to help you rekindle your spark with your pet business! 

Whether you're feeling frustrated, overwhelmed, or just need a fresh perspective, this series will help you see your business in a whole new light. Episodes will be released daily from February 2-6, 2025:

Episode 1 on February 2: What's Your Business's Love Language? 

Just like relationships, every business speaks its own love language! Discover how to identify and nurture your business's unique needs for maximum success and satisfaction.

Episode 2 on February 3: Your Money Love Story 

Turn your (maybe shaky) relationship with money into a beautiful romance! Learn how to stop ghosting your finances and start building a lasting, loving relationship with your business's bottom line.

Episode 3 on February 4: Your Marketing Love Story 

Marketing can feel like a bad blind date... will it work? Will it not? Will your audience like it? Start seeing it as the perfect match for your business growth! We'll show you how to make marketing fun, authentic, AND effective.

Episode 4 on February 5: Your Mindset Love Story 

Time to break up with limiting beliefs!  Learn how to overcome mindset blocks and fall head over heels for your true Pet Boss potential.

Episode 5 on February 6: Your Business's Love Story

This is where you and your business ride off into the sunset with a healthy foundational relationship to build from. The work doesn't stop once you fall in love, but you can keep the romance alive from here, and we'll tell you exactly how. 

Download your FREE BONUS CONTENT! 🎁 

Yup, we love you, our loyal podcast listener, SO much that we created a companion workbook to follow along with the series! Your download includes:

💌 A business love language assessment 

💌 Guided exercises for each episode

💌 Action steps to implement right away

💌 Access to our live celebration Zoom event!

A LIVE CELEBRATION EVENT?!

Yup, another way for us to show love to our listeners after we officially hit 100,000 downloads of the Pet Boss Podcast!  

Join us later this month for a special live recording where we'll connect with other loyal Pet Boss Podcast listeners, answer questions live, AND give away $100 cash prizes to celebrate 100,000 podcast downloads!

Ready to fall back in love with your pet business? Sign up now at Learn.PetBoss.com/Love to get your free guide and Zoom link!

View Episode 165 Transcript

Show Notes

Join Us Online

Happy LOVE month! 💖

This February, join Candace for a special 5-part series designed to help you rekindle your spark with your pet business! 

Whether you're feeling frustrated, overwhelmed, or just need a fresh perspective, this series will help you see your business in a whole new light. Episodes will be released daily from February 2-6, 2025:

Episode 1 on February 2: What's Your Business's Love Language? 

Just like relationships, every business speaks its own love language! Discover how to identify and nurture your business's unique needs for maximum success and satisfaction.

Episode 2 on February 3: Your Money Love Story 

Turn your (maybe shaky) relationship with money into a beautiful romance! Learn how to stop ghosting your finances and start building a lasting, loving relationship with your business's bottom line.

Episode 3 on February 4: Your Marketing Love Story 

Marketing can feel like a bad blind date... will it work? Will it not? Will your audience like it? Start seeing it as the perfect match for your business growth! We'll show you how to make marketing fun, authentic, AND effective.

Episode 4 on February 5: Your Mindset Love Story 

Time to break up with limiting beliefs!  Learn how to overcome mindset blocks and fall head over heels for your true Pet Boss potential.

Episode 5 on February 6: Your Business's Love Story

This is where you and your business ride off into the sunset with a healthy foundational relationship to build from. The work doesn't stop once you fall in love, but you can keep the romance alive from here, and we'll tell you exactly how. 

Download your FREE BONUS CONTENT! 🎁 

Yup, we love you, our loyal podcast listener, SO much that we created a companion workbook to follow along with the series! Your download includes:

💌 A business love language assessment 

💌 Guided exercises for each episode

💌 Action steps to implement right away

💌 Access to our live celebration Zoom event!

A LIVE CELEBRATION EVENT?!

Yup, another way for us to show love to our listeners after we officially hit 100,000 downloads of the Pet Boss Podcast!  

Join us later this month for a special live recording where we'll connect with other loyal Pet Boss Podcast listeners, answer questions live, AND give away $100 cash prizes to celebrate 100,000 podcast downloads!

Ready to fall back in love with your pet business? Sign up now at Learn.PetBoss.com/Love to get your free guide and Zoom link!

View Episode 165 Transcript

Show Notes

Join Us Online

Happy LOVE month! 💖

This February, join Candace for a special 5-part series designed to help you rekindle your spark with your pet business! 

Whether you're feeling frustrated, overwhelmed, or just need a fresh perspective, this series will help you see your business in a whole new light. Episodes will be released daily from February 2-6, 2025:

Episode 1 on February 2: What's Your Business's Love Language? 

Just like relationships, every business speaks its own love language! Discover how to identify and nurture your business's unique needs for maximum success and satisfaction.

Episode 2 on February 3: Your Money Love Story 

Turn your (maybe shaky) relationship with money into a beautiful romance! Learn how to stop ghosting your finances and start building a lasting, loving relationship with your business's bottom line.

Episode 3 on February 4: Your Marketing Love Story 

Marketing can feel like a bad blind date... will it work? Will it not? Will your audience like it? Start seeing it as the perfect match for your business growth! We'll show you how to make marketing fun, authentic, AND effective.

Episode 4 on February 5: Your Mindset Love Story 

Time to break up with limiting beliefs!  Learn how to overcome mindset blocks and fall head over heels for your true Pet Boss potential.

Episode 5 on February 6: Your Business's Love Story

This is where you and your business ride off into the sunset with a healthy foundational relationship to build from. The work doesn't stop once you fall in love, but you can keep the romance alive from here, and we'll tell you exactly how. 

Download your FREE BONUS CONTENT! 🎁 

Yup, we love you, our loyal podcast listener, SO much that we created a companion workbook to follow along with the series! Your download includes:

💌 A business love language assessment 

💌 Guided exercises for each episode

💌 Action steps to implement right away

💌 Access to our live celebration Zoom event!

A LIVE CELEBRATION EVENT?!

Yup, another way for us to show love to our listeners after we officially hit 100,000 downloads of the Pet Boss Podcast!  

Join us later this month for a special live recording where we'll connect with other loyal Pet Boss Podcast listeners, answer questions live, AND give away $100 cash prizes to celebrate 100,000 podcast downloads!

Ready to fall back in love with your pet business? Sign up now at Learn.PetBoss.com/Love to get your free guide and Zoom link!

View Episode 165 Transcript

Show Notes

Join Us Online