Pet Boarding and Daycare Podcast with Dominic Hodgson

Is your pet care business struggling to manage rapid growth?

Are your pooch playgroups feeling cripplingly chaotic?

Looking for expert advice on balancing business success with team satisfaction?

Well, you’re in luck! In this episode, Dom Hodgson chats with cousins and business partners Dan and Mallory Poirier, owners of Buffalo’s largest pet care facility and founders of Pack Pro. They share their inspiring journey from humble beginnings when as kids they ran local lemonade stands and dog walked for neighbours, to now managing a bustling facility and launching an innovative online staff training program.

Dan and Mallory also share the pros and cons of working in a family business, how they divide and conquer to make the most of each other’s skill sets, and how their mutual support really helped during the early days of the business, and during covid…

In dog news this week you’ll hear how to make the most of the Black Friday promotion season…

In this episode, you’ll discover:

This episode explores the journey of growing a pet care business, with a focus on managing chaos, keeping employees engaged, and building a strong operational foundation.

You can learn more about Pack Pro and their online training programs by visiting packprotraining.com.

You can subscribe to the Pet Boarding and Daycare Magazine by going to PetBoardingandDaycare.com

Remember, tickets are now on sale for the biggest doggy daycare expo in the calendar. The famous Pet Boarding and Daycare ‘Hershey’ Expo. To secure your place go to PetBoardingexpowest.com

If you want to know more about how Dom’s coaching and consulting can help your dog daycare move forward, go to StrategyCall now.

Episode Highlights:

[02:30] – Dom’s tips for smart Black Friday promotions without sacrificing profits.
[07:51] – Dog News! UK Rail introduces a dog treat menu, a first for the rail network.
[12:14] – Dan and Mallory’s pet care business origin story.
[18:36] – How the cousins made it past through the rocky first few weeks and months.
[21:53] – Why a personal touch is all you need to steal business from big corporations
[23:58] – How rapid growth lead Dan and Mallory to experiment with group management.
[27:55] – Pack Pro is born: the journey from in-person consulting to an online training powerhouse.
[35:54] – What Pack Pro offers and how it can help your facility train staff more effectively.
[40:21] – Reaching clients worldwide: Pack Pro’s global impact on the pet care industry.

Is your pet care business struggling with team management and leadership?

Do you feel overwhelmed by communication challenges within your facility?

Are you looking for ways to improve your leadership skills and grow your business with confidence?

Then you’re in the right place! In this episode, Dom Hodgson sits down with leadership consultant Phillip Paris, who shares expert, actionable advice on how to tackle the common leadership challenges faced by pet care business owners. From effective communication to staff management, Phillip reveals practical tips to help you build a more efficient, empowered team.

There’s also the latest instalment of Dog News, (or should we say “Rodent” News?) as well as a look at the amazing speakers who are set to appear at the upcoming Hershey Expo…

Tune in to hear about:

Huge thanks to our listeners for tuning in! You can learn more about Phillip’s consulting services and his Leadership Revolution program by visiting yourpetbusiness.com.

You can subscribe to the Pet Boarding and Daycare Magazine by going to PetBoardingandDaycare.com

Episode Highlights:
[01:55] – Rat News! A look at Blackpool’s newest pet boarding house—just for rats!
[03:49] – How niching down your services can simplify your marketing and help you stand out.
[07:14] – Phillip Paris shares his background and how he became a leadership coach in the pet care industry.
[14:42] – Common leadership struggles in the pet care industry—and how to overcome them.
[16:50] – The key elements of Phillip’s Leadership Revolution program and how it can transform your business.
[20:40] – A look at the varying communication methods between younger and older members of your staff
[25:40] – How to manage the ups and downs and deal with workplace drama effectively.
[31:04] – Leadership is about action: How Phillip’s one-on-one training can help business owners.
[34:50] – Hear who’ll be speaking at the upcoming Hershey expo and how you can secure your place.

Tune in to this episode to learn how mastering leadership can revolutionize your pet care business and boost your team’s performance!

Is your doggy daycare ready to maintain momentum as the busy summer months wind down?

Are you looking for some new and exciting sales tactics to keep your facility thriving in the fourth quarter?

Then listen up! Because in this weeks episode, Dom Hodgson dives deep into the rest of his 10 fool-proof ways to keep that summer momentum going, and boost your pet business in the run up to the holiday season. From revamping your marketing message to creating a stellar client onboarding experience, these actionable lessons are designed to help you attract and retain more affluent clients.

We also catch up with Rebecca Shipman from Barkleigh, who shares her insights on the upcoming Hershey Expo, and we talk about the key differences between the Vegas and Hershey shows. Both shows are awesome, but they are very different, and I believe if you want to set yourself up for you up for success in 2025, then attending the Hershey expo is the best way to guarantee that! 

In this episode you’ll discover: 

Huge thanks to all our listeners for tuning in. Don’t forget to leave a review if you’ve enjoyed the show.

Thanks to our sponsor, Pet Resort Hospitality Group. PRHG are building a family of the highest quality Pet Boarding & Daycare brands in North America. If you want to know what the future of your business could look like if you ever want to sell, then reach out to PRHG by going to petresorts.love

You can learn more about Dom’s consulting services, and book a free ‘discovery call’ by clicking here now.

You can subscribe to the Pet Boarding and Daycare Magazine by going to PetBoardingandDaycare.com

You can register now for the Hershey expo by clicking here Pet Boarding and Daycare Expo

Episode Time Stamps:

[01:51] – Everyday’s a Promo Day: How to leverage promotional days to keep sales high.

[04:30] – Messaging Make-Over: Is it time to update your marketing?

[11:05] – Screening for Success: Implement continuous testing for service improvement.

[14:40] – Newsletter Know-How: Connecting with clients through a tangible, memorable, paper and ink newsletter.

[20:30] – Drive Reviews and Referrals: Build your business a solid review and referral program.

[22:10] – WOW Factor Onboarding: How to impress new clients right from the word ‘go’.

[25:25] – Membership Models: Leveraging exclusive memberships to boost client loyalty.

[27.47] Sponsor Shoutout! How Pet Resort Hospitality Group can help you sell your daycare

[28:30] – Hershey Expo Insights: Rebecca Shipman shares what to expect at the Expo.

Is your facility feeling that post-summer sales slump?

Are you wondering how to keep your doggy daycare thriving in the fourth quarter?

Looking for fresh ideas to boost client engagement and profits this fall?

In this episode, Dom Hodgson shares the first five essential strategies to help your doggy daycare transition smoothly from the busy summer months into a similarly successful fall season. Whether it’s reinvigorating your marketing efforts, launching specialized training packages, or showcasing your facility’s expertise, these tips are engineered to keep your business on top!

In this episode, you’ll discover:

ï  Boost Back-to-School Business: How to craft captivating client campaigns to keep them coming back for more.

ï  Seasonal Success Strategies: Sell specialized training programs that set your facility apart this fall.

ï  Muscle Up Your Marketing: Maximize your marketing efforts to maintain momentum and keep growing.

ï  Showcase Staff Skills: Shine a spotlight on your team’s strengths with a “Skills Week” that wows clients.

ï  Hone Health and Safety: Hear from Eve Molzhon about her hands-on first aid training course designed for doggy daycares.

Huge thanks to our listeners for tuning in! You can learn more about Dom’s consulting services, and book a free ‘discovery call’ by clicking here now.

You can subscribe to the Pet Boarding and Daycare Magazine by going to PetBoardingandDaycare.com

You can register for the upcoming Pet Boarding and Daycare Expo in Hershey by clicking here now

Thanks to Eve Molzhon for being a great guest. You can find out more about Eve’s first aid course by clicking here now 

Episode Highlights:

Tune in to this episode to discover how these strategies can transform your daycare into a thriving, client-loved business this fall!

Do you worry about the health and safety of the dogs in your care? 

Concerned about maintaining a clean, parasite-free environment? 

Looking for strategies that communicate your commitment to dog health, set your facility apart, and increase revenue?

Then get ready with a pen and paper because in this episode, Dom Hodgson sits down with John Beres from Canine Lab Testing to discuss the often-overlooked but crucial role that fecal testing for intestinal parasites can play in doggy daycares and boarding facilities.

Learn how this service not only ensures the health and safety of the dogs in your care but also provides an opportunity to add a new revenue stream to your business.

Dom also catches up with Rebecca Shipman from Barkleigh who tells us all about the upcoming Hershey expo.

In this episode you’ll discover:

Huge thanks to John Beres for sharing his insights, you can learn more about fecal testing and how it can transform the safety of your facility by visiting www.caninelabtesting.com

You can also learn more about Dom’s consulting services, and book a free ‘discovery call’ by clicking here now.

You can subscribe to the Pet Boarding and Daycare Magazine by going to PetBoardingandDaycare.com

Episode Highlights:

Introduction

Are you looking to elevate your doggy daycare business beyond the competition?

Do you want to charge higher prices but don’t know how to attract affluent clients?

Do you want to learn how to keep both dogs and staff engaged while also boosting profits?

In this episode of the Pet Boarding and Daycare podcast, host Dom Hodgson chats with Tim Jackson, a veterinary nurse and canine behaviorist, who has successfully integrated enrichment activities into his daycare.

You’ll discover how these activities not only enhance the dogs’ experience but also create a more rewarding environment for staff and clients alike. Tim shares his journey from a traditional daycare model to a more structured, enrichment-focused approach that has revolutionized his business.

In this episode you’ll discover:

This episode is packed with practical advice for anyone looking to enhance their pet care services with creative and profitable enrichment activities.

Huge thanks to Tim Jackson for sharing his insights. You can download his free enrichment guide by visiting www.enrichmentsummit.com/guide

Pet Resort Hospitality Group are building a family of the highest quality Pet Boarding & Daycare brands in North America. If you want to know what the future of your business could look like if you ever want to sell, then reach out to PRHG by going to petresorts.love

You can learn more about Dom’s consulting services, and book a free ‘discovery call’ by clicking here now.

You can subscribe to the Pet Boarding and Daycare Magazine by going to PetBoardingandDaycare.com

Episode Time Stamps:

Do you run a family-owned pet care business you want to grow into a multi-location success story?

Are you struggling to balance family life with business growth?

Want to learn the secrets behind scaling up while maintaining a close-knit community feel?

Join us in this episode of the Pet Boarding and Daycare podcast, where host Dom Hodgson chats with Sean and Jenn Felty from Greenlin Pet Resorts. Discover how they went from middle school sweethearts to a husband-and-wife team, who have expanded their pet care business from a single location to six thriving facilities, while preserving their family values and community focus.

Depending on the season Greenlin employs up to 130 people over six locations, looking after over 90,000 pets a year, and they are approaching a million pets serviced since the business began over 20 years ago. There is a lot going on at Greenlin, and there’s a lot packed into this inspiring episode.

In this episode, you’ll discover:

This is an honest, open and hugely inspiring episode, where Sean and Jenn share their entire business story, including their good and bad experiences in the pet care industry.

Huge thanks to Jenn and Sean for sharing their story. You can find out more about Greenlin Pet Resorts by clicking here

You can learn more about Dom’s consulting services, and book a free ‘discovery call’ by clicking here now.

You can subscribe to the Pet Boarding and Daycare Magazine by going to PetBoardingandDaycare.com

Episode Time Stamps:

Are you ready to transform your doggy daycare into a membership-based powerhouse?

Curious about how to add a recurring revenue stream to your pet care facility?

Do you want to move to a subscription model, but don’t know what to offer, what to charge, or how to structure your new membership? 

Then you need to tune in to this edition of the Pet Boarding and Daycare Podcast, because host Dom Hodgson is sharing the proven blueprint for rolling out a highly profitable membership in your Doggy Daycare. This episode reveals how to protect your profits, regulate your income, and lock in customer loyalty with a well-structured membership plan, and Dom also interviews three doggy daycare owners who have successfully introduced a game-changing membership in their facility. 

In this episode, you’ll discover:

Recurring Revenue Secrets: Unlock the potential of membership models to stabilize and boost your income.

Ultimate Membership Makeover: Learn what truly defines a membership and how to differentiate it from mere discount packages.

Psychological Triggers: Discover why positioning your business as a club enhances customer loyalty and engagement.

Profit-Boosting Strategies: Avoid common pitfalls that cut into your margins and hinder growth.

Client Exclusivity: Create an exclusive atmosphere that makes your clients feel special and valued.

Community Building: Foster a sense of belonging among your clients to increase retention and satisfaction.

Effective Onboarding: Implement an onboarding process that transforms new members into loyal advocates.

Marketing Roll-Out: Why you need to develop a comprehensive marketing campaign to successfully launch and sustain your membership model.

Membership Success Stories: Hear inspiring examples from doggy daycare owners who have thrived by rolling out a recurring revenue blueprint.

If you’ve been thinking about adding a membership, but don’t know how to go past simply offering bulk-buy daycare packages, and you want to lock in predictable, recurring income, then this is a must listen.
You can learn more about how to roll-out a membership in your facility by downloading Dom’s FREE guide ‘Doggy Daycare Membership Blueprint’ click here to get the guide now.

If you need a business development consultant to help you create a marketing plan for the next phase of your business growth then Dominic Hodgson can help. To find out more about Dom’s pet business consulting services go to petbusinessmarketing.com

You can subscribe to the Pet Boarding and Daycare Magazine by going to PetBoardingandDaycare.com

Huge thanks to Sarah and Pete Stevens, Pamela Lawrence-Tuelon and Tim Jackson for sharing their membership stories. 

You can find out more about Oakington Doggy Daycare by clicking here

You can find out more about K9 Adventures by clicking here 

You can find out more about Pets2Impress by clicking here 

Episode Time Stamps:

Did you know that sharing your origin story can transform your pet care business?

Would you like to know how sharing your story can be the secret weapon that helps you stand out from the ever growing competition?

When you share how your business journey was birthed, and where your passion for pets was born, it creates strong client connections with local pet parents who only want to their dog looked after by your business.

In this episode of the Pet Boarding and Daycare Podcast, host Dom Hodgson delves into the importance of origin stories, and why successful business, and successful people, always have a memorable origin story.

We hear the inspiring personal story of Sanam Karanukar, a dog trainer from Mumbai, and learn how despite being in a car accident in 1995 that left her paraplegic, she was able to run a home-based dog boarding facility for over 20 years.

We also catch up with Allison, Henry and Kristen as they share the origin story of their doggy daycare business, Scouts Honor. 

In this episode, you’ll discover:

Tune in for an inspiring episode that highlights how sharing your business journey can help you map out a more successful future.

Thanks to this week’s guests Allison, Henry and Kristen from Scouts Honour, you can find out more about their award winning business by clicking here

Also, huge thanks to Sanam Kuranaker, you can follow Sanam on Instagram at @perfectpoochmumbai

If you need a business development consultant to help you create a marketing plan for the next phase of your business growth then Dominic Hodgson can help. To find out more about Dom’s pet business consulting services go to petbusinessmarketing.com

You can subscribe to the Pet Boarding and Daycare Magazine by going to PetBoardingandDaycare.com

Episode Time Stamps:

Are you planning to start or purchase a pet care facility but unsure about the legal steps involved?

Want expert advice on building a solid foundation for your business?

In this episode of the Pet Boarding and Daycare Podcast, host Dom Hodgson chats with Peter Tanella, an attorney specializing in pet care businesses. Peter shares essential legal insights on creating a robust business plan, selecting the right business entity, and conducting due diligence.

He emphasizes the importance of building a team of professionals to guide you through the complexities of starting or buying a pet care facility. This team might include a lawyer, a banker, an accountant and a business consultant.

What will this team of all the talents do, and how do you go about assembling such a team?

You’ll find out in episode 25…

Tune in to learn about:

Tune in for expert legal advice and practical tips on building a successful pet care facility from the ground up.

Huge thanks to Peter Tanella for guiding us through the legal minefield. You can connect with Peter and his team by clicking here

Big thanks to this week’s show sponsors Pet Resort Hospitality Group.

Pet Resort Hospitality Group are building a family of the highest quality Pet Boarding & Daycare brands in North America. If you want to know what the future of your business could look like if you ever want to sell, then reach out to PRHG by going to petresorts.love

If you need a business development consultant to help you create a marketing plan for the next phase of your business growth then Dominic Hodgson can help. To find out more about Dom’s pet business consulting services go to petbusinessmarketing.com

You can subscribe to the Pet Boarding and Daycare Magazine by going to PetBoardingandDaycare.com

Episode Time Stamps: