Summary

In our latest episode of The Daily Groomer, I had the chance to chat with Samantha Hoffmann, the powerhouse behind BYOP in Staten Island. From a childhood love of animals to studying behavior and building a thriving grooming salon, her journey is anything but ordinary. We get into how she made the leap from pet store owner to full-time groomer, what it’s really like managing a team of 12, and how she’s adapted through big changes—like COVID, restructuring pay, and shaping a strong, supportive team culture. If you're growing your grooming business or just love hearing real talk from people in the industry, this one's packed with insight.

Timestamps

05:20 Integrating Energy in Pet Grooming

12:48 Dog Grooming: Insights and Observations

20:45 Transitioning from Business Operations

25:41 Commission Structure Awareness for Groomers

34:35 Email Automation: Efficient Client Interaction

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