We define the problems from episode 14's operational learning session and discuss what goes into properly crafting problem statements.

We talk through how we create the conditions for candor while we're working with different organizations. From there, Andy practices some operational learning on what it's like for Matt to book their travel.

We cover how the homework from last episode (being teachable) works with a 3.5 year old. Then it's all about creating the conditions for candor and psych safety.

We start by discussing the complexity of... you guessed it - baseball. From there, we start breaking down operational learning through the idea of "being teachable".

It's time for another mini-series, and this time we're looking at all things operational learning. We start the series by discussing one area that makes operational learning so crucial - complexity science.

Story Time! Andrea shares a story about giving agency to a group of workers and the changes that followed.

We wrap up the 3 part Accountability series by covering counterfactuals and how they impact our view of people or system problems, the role of a culpability matrix, and how to create a high accountability environment.

We answer the question "when should we use HR disciplinary action/punishment?" with some stories and examples. From there, we look at how counterfactuals impact our post-event learning.

So it begins! Part 1 of the multi-part Accountability discussion. We dive into Accountability and what it means to "hold someone accountable".

Let's wrap up Taylorism (for now) with some practical examples and ways you can identify it in the workplace. Then it's on to Accountability.