Topics from this week:

• Tyler talks about the reaction he got when telling his customers about an upcoming price increase.
• Rick launched his referral program.
• Tyler is working on a new API for LACRM.
• Rick has finalized the interns he'll bring on this summer.
• Rick wasted a bunch of time talking to the IRS about a notification that was sent in error.
• We discuss HEY, the new email program from Basecamp.