A Sherpa's Guide to Innovation

Ben & Jay are joined by David Duncan, Managing Director at Innosight and author of The Secret Lives of Customers:  A Detective Story About Solving the Mystery of Customer Behavior.  This new book is a fresh and creative approach to demonstrating and teaching the language, methods and mindset of Jobs To Be Done theory.   Hear why Dave choose a fictional narrative approach to the majority of the book, some of his own real-life experiences as a "market detective", and his experience collaborating with Dr. Clayton Christensen, Karen Dillon and Taddy Hall on Competing Against Luck: The Story of Innovation and Customer Choice.

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David Duncan
Innosight
A Sherpa's Guide to Innovation
Ben Tingey
Jay Gerhart

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Ben & Jay are joined by Episode 27 guest Coonoor Behal, author of the newly published "I Quit!  Life-Affirming Joy of Giving Up".  Coonoor is the Founder & CEO of Mindhatch, a consultancy that helps organizations create the conditions for innovation and creativity to thrive. Through Mindhatch, Coonoor delivers her unique mix of expertise in Design Thinking, Organizational ImprovTM, Innovation Facilitation, and Diversity & Inclusion. Her new book, published by New Degree Press in April 2021, seeks to help readers rethink and reframe quitting by sharing stories from everyday people who summoned the courage to quit things in their lives.

Hear what caused Coonoor to write this important book, how it connects to her design thinking work, and the connection of quitting and privilege.  And of course, Ben & Jay find a connection to Jobs To Be Done theory, because they just can't help themselves. 

Stick around after the outro music for an improv bonus from Coonoor & Jay!

Find Coonoor on Instagram:  @coonoorbehal, @iquitbook, @mindhatchllc
Facebook:  @mindhatchllc
Twitter:  @mindhatchllc

The podcast and its hosts on Twitter:
@SherpaPod
@TheBenReport
@JayGerhart

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Ben & Jay have a fascinating conversation from a historical and education perspective, with Arthur Daemmrich, Director of the Lemelson Center for the Study of Invention and Innovation at the Smithsonian Institution.  The vision of the Center is: A world in which everyone is inventive and inspired to contribute to innovation.  Hear about the physical and virtual experiences the Center creates to inspire inventors and innovators of all ages and its efforts to foster a diverse and inclusive ecosystem.  Along the way, Arthur sprinkles stories of interesting inventors and innovators that you may not have heard of.  You are likely to book your next trip to Washington, D.C. after this episode!

All Things Twitter:
@SI_Invention
@SherpaPod
@TheBenReport
@JayGerhart

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Liz Markle PhD believes innovation in health and wellness isn't a new pill or superfood or wearable but a return to the universally applicable and radically simple advice to move, nourish, connect, and be. Tired of patients not making progress in between doctor visits, Liz wanted to make it easier for people to design their lives so that healthy behaviors were the default. Enter Open Source Wellness, a "behavioral pharmacy" that is high-touch and powered by connection, leading to health transformation. 

Listen to learn more about:

•  Liz's career arc 
• The genesis story of Open Source Wellness
• OSW's business model
• How a hypothetical $10b grant from the Gates Foundation would scale OSW

Video: What is Open Source Wellness?

Credit to Mad*Pow and the Health Experience Design Conference for making the connection.

On Twitter:
@DrElizMarkle
@OpenSourceWell
@SherpaPod
@TheBenReport
@JayGerhart

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Ben & Jay continue to learn from innovation leaders with novel career journeys, this time talking with Shannon Clute, Inaugural Director of The Hatchery, Emory Center for Innovation in Atlanta.    The Hatchery supports student innovators and entrepreneurs from all Emory University schools, and covers all stages of innovation from inspiration and learning to projects and startups. This 15,000 square foot center opened in February 2020 - which required a quick pivot after just "two great weeks" due to COVID-19.   From academia to the super early days of podcasting to Turner Classic Movies to university-based innovation, Shannon consistently works at the intersection of learning, innovation and brand strategy.  And he's really good with language.

Emory Innovators (Podcast)
Might Could - Stories of Innovation in the ATL (Podcast)
Out of the Past:  Investigating Film Noir (Podcast)
Noircast.net

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Shannon Clute
A Sherpa's Guide to Innovation
Ben Tingey
Jay Gerhart

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Ben and Jay have an exceptional conversation with Tanqueray Edwards, Global Innovation & Program Director at JLL, a global real estate and investment management firm.  Tanqueray talks about standing up an innovation function at JLL during the pandemic and her subsequent new role with the organization, including the role of change management in innovation.  She also provides important insights on the impact of race and gender intersectionality in the workplace, her efforts to lead change in diversity and inclusion, and how this connects to innovation.

All Things Twitter:
A Sherpa's Guide to Innovation
Ben Tingey
Jay Gerhart

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Join Sherpa Host Ben Tingey as he interviews Andy Mychkovsky, a growth and product consultant for healthcare startup companies and the founder and writer of Healthcarepizza.com. And nope, it's not a pizza company. Rather, it's a blog that serves up slices of healthcare insights about digital health, value-based care, and other industry innovations  in an entertaining and thought-provoking way. 

We talk about:

• His decision to strike out on his own as a consultant and writer
• Assessment of the flurry of digital health investment over the last 12 months
• The advantages health systems possess amidst the onslaught of  disruption
• A potential playbook for health systems who want to successfully partner with startups
• What he would whisper to President Joe Biden about health policy as he collects the White House garbage

Subscribe to the Healthcare Pizza newsletter HERE.

Andy also serves up slices of insights on his Twitter and LinkedIn accounts, so be sure to follow!

On Twitter:
@SherpaPod
@HealthcarePizza
@TheBenReport

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Ben & Jay have an inspiring conversation with Javier Lozano, Founder and CEO of Clínicas del Azúcar, a growing chain of "one-stop shops" for diabetes care in Mexico.  Armed with a willingness to explore, a passion for helping people in need (including his mother) and the theories of Dr. Clayton Christensen, Javier has created a truly disruptive innovation focused on the consumer's Jobs To Be Done and the concept of non-consumption.  His work is literally saving lives.  Readers of Clay's 2018 book, The Prosperity Paradox, co-authored with Karen Dillon and Efosa Ojomo, will remember Javier's story, which was featured as a live case study in market-creating innovation. 

For more on market-creating innovation, see the Global Prosperity content published by The Christensen Institute, authored by Efosa Ojomo and Lincoln Wilcox.

Also, The International Finance Corporation, an affiliate of The World Bank, authored an excellent case study of Clínicas del Azúcar.   Download and read here.

All Things Twitter:
A Sherpa's Guide to Innovation
Ben Tingey
Jay Gerhart

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Ben and Jay revisit the fascinating topic of behavioral science with Kristen Berman, CEO of Irrational Labs.   Kristen co-founded Irrational Labs, a behavioral product design company, with Dan Ariely, helping companies and nonprofits understand and leverage behavioral economics to increase the health, wealth and happiness of their users.  She also co-founded Common Cents Lab, a Duke University initiative dedicated to improving the financial well-being for low to middle Americans.

Hear Kristen talk about:

• The application of behavioral science in healthcare, including how we might encourage better adoption of public health measures
• The connection between Jobs To Be Done theory and behavioral science
• How her partner using social influence to get her to have Lasik surgery
• Her early experience at Intuit, a company admired for its approach to innovation

Watch Kristen's TED Talk here
Check out the Behavioral Design Bootcamp

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Kristen Berman
A Sherpa's Guide to Innovation
Ben Tingey
Jay Gerhart

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In our first new episode of 2021, Jay exchanges chairs with your Sherpa host Ben Tingey!  Ben covers a lot of ground about learning/doing/teaching innovation over the past few years, a recent project related to physician burnout that's making a big impact on him and Atrium Health, and much more. 

All Things Twitter:
A Sherpa's Guide to Innovation
Ben Tingey
Jay Gerhart

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