A Sherpa's Guide to Innovation

This episode was originally released on January 28, 2020.  Ben & Jay reflect on what Dr. Clay Christensen has meant to each of them, their experience meeting Clay and his wife, Christine, and a few parting thoughts in gratitude for this amazing man.

memoriesofclay.com
How Will You Measure Your Life?

The Clayton Christensen Institute
The Forum for Growth and Innovation at Harvard Business School

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Ben & Jay bring back two former guests and Atrium Health strategy and innovation leaders - Dr. Rasu Shrestha & Todd Dunn.  Rasu and Todd reflect back on what makes them #AtriumHealthProud during a unforeseen and unprecedented 2020, and paint a picture of what innovation at Atrium Health looks like going forward.  Plus, what have been their favorite A Sherpa's Guide to Innovation episodes?  What a great way to wrap up 2020 with two insightful and thoughtful leaders who don't shy away from bring their heart and their empathy to the workplace.  Thank you all for listening and we look forward to 2021, which will bring our 100th episode!

All Things Twitter:
Dr. Rasu Shrestha (as if you're not following him already!)
Todd Dunn
A Sherpas' Guide to Innovation
Ben Tingey
Jay Gerhart

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One of our favorite things to do is spotlight the incredible innovators located right here in our backyard of Charlotte, NC. This episode features Terik Tidwell, Director of the STEM Innovation Initiative and Executive Director of the Smith – Tech Innovation Center at Johnson C Smith University.  Learn about the work Terik and his team have done to boost innovation and entrepreneurship in the community and the unique role a University plays in the regional entrepreneurial ecosystem.

A little more about Terik: He's a multi-industry innovator himself, with experience developing and managing projects intersecting with higher-education, economic development, international affairs, and more. Through the U.S. Department of State, Terik has served in several roles such as US-China Entrepreneurship and Innovation Fellow, Global Innovation Fellow, Young Leaders of Americas Fellow, and an Entrepreneurial Ecosystems Fellow. A member of Harvard Business Review’s Advisory Council, Terik also focuses his energies by supporting organizations like VentureWell and the Greenlight Fund, as well as local organizations like NC Idea, Startup Weekend, and the Local Initiatives Support Corporation.

On Twitter:
Terik Tidwell
A Sherpa's Guide to Innovation
Ben Tingey
Jay Gerhart
Health Podcast Network

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Ben & Jay have a wide-ranging conversation with Dr. Ellen Beckjord, Associate Vice President, Population Health & Clinical Transformation at UPMC Health Plan.  Ellen is a behavioral scientist and epidemiologist working a the intersection of population and digital health.  In addition to her great work at UPMC Health Plan, Ellen talks about two additional passions, the global PinkSocks movement and a recent book she co-created with photographer Anita Buzzy-Prentiss, PORCHRAITS - Pittsburghers on Their Porches During Quarantine.

Buy Porchraits Here

Consider donating to PinkSocks Life to spread love, joy and hug across the world!

Other references:
Susan A. Murphy
Science & Human Behavior by B.F. Skinner
Building H

All Things Twitter:
Ellen Beckjord
Follow #PinkSocks
A Sherpa's Guide to Innovation
Ben Tingey
Jay Gerhart

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Ben & Jay talk with Scott Kirsner, CEO of Innovation Leader, a media and events company focused on Chief Innovation Officers, senior R&D execs, and intrapreneurs at large organizations who are responsible for making change happen.  Scott is also a columnist for the Boston Globe and has contributed content to a number of other publications such as Fast Company, WIRED, Variety and others.  Scott talks about the differences between innovation at startups and innovation within large companies, his recent piece entitled "7 Tough Truths About Corporate Innovation in 2020," and other insights gleaned from years of covering a wide range of innovation leaders.

Innovation Answered Podcast
Innovation Answered - Inside the Mind of Clay Christensen

All Things Twitter:
Scott Kirsner
A Sherpa's Guide to Innovation
Ben Tingey
Jay Gerhart

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Ben and Jay complete an epic three-episode Jobs to Be Done arc with Taddy Hall, Senior Partner at Lippincott.  A best-selling author and global innovation authority, Taddy drives growth through new product development and systematic improvements to innovation processes. He collaborated with Harvard Business School’s Clayton Christensen for the last 20 years, including Competing Against Luck: The Story of Innovation and Customer Choice.

Taddy's storytelling, energy and humor shine through this engaging discussion that sits at the intersection of innovation and brand.

Watch a recent webinar from Taddy: (see Episode 2 in the Lippincott series)

Great reads from Taddy and friends:
Marketing Malpractice: The Cause and the Cure
Searching for New Ideas in the Curious Things Your Customers Do

All Things Twitter:
A Sherpa's Guide to Innovation
Ben Tingey
Jay Gerhart
Taddy Hall

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Ben & Jay talk to Jim Kalbach, Head of Customer Experience at MURAL and author of The Jobs To Be Done Playbook, Mapping Experiences, and Designing Web Navigation.  Jim shares his perspective on Jobs To Be Done as a mindset, how an organization can start using it, and how it can influence various aspects of the organization.  Since the episode was recorded, Jim has also launched a new Jobs To Be Done learning platform, JTBD Toolkit.  Jim also has a web site, Experiencing Information, where you can learn more about him and book office hours.  Stick around after the discussion for a special musical treat courtesy of Jim!

See Jim discuss customer journey mapping as compared to job mapping through the lens of the chicken crossing the road.

All Things Twitter:

Jim Kalbach
JTBD Toolkit
A Sherpa's Guide to Innovation
Ben Tingey
Jay Gerhart

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Ben & Jay welcome back Bob Moesta for the third time, talking about his new book Demand-Sides Sales 101:  Stop Selling and Help Your Customers Make Progress, co-authored with his partner at The ReWired Group, Greg Engle.  Bob is a lifelong innovator and coarchitect of the “Jobs to be Done” theory with Dr. Clayton M. Christensen.  He's a teacher, builder, entrepreneur, and co-founder at The ReWired Group, a design
firm in Detroit, Michigan. Bob has developed & launched over 3,500 products and sold everything from design services, software, and houses to consumer electronics, and investment services. He’s an adjunct lecturer at Kellogg School at Northwestern University, lectures on innovation at Harvard and MIT, and enjoys mentoring at incubators.

Midway through this spirited conversation, Bob conducts a mini-interview on Jay about an upcoming car purchase.  This interview demonstrates a few key elements from his book and his technique applying Jobs To Be Done theory:

• We aren't usually caused to buy or take action based upon one factor - there are usually clusters of forces acting upon us.
• The deeper you talk to people and the more questions you ask, you continue to uncover these forces.
• You can help people move through their purchasing timeline, to help them make better progress, on their terms.

All Things Twitter:
Bob Moesta
A Sherpa's Guide to Innovation
Ben Tingey
Jay Gerhart

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Ben & Jay have a memorable and inspiring conversation with Dr. Debbie Salas-Lopez, SVP of Community and Population Health at Northwell Health.  Beyond her formal role, she is a nationally recognized speaker and educator for women leaders in medicine, with a focus on healthcare disparities and equity in care, cultural awareness and language appropriate services, and the impact of social and economic factors on access to care. 

Furthermore, Dr. Salas-Lopez has recently published a gripping memoir entitled "The Girl from The Bronx - A True Story of Struggle, Resiliency, and Courage", in collaboration with Dr. Llewellyn J. Cornelius. Daughter of Puerto Rican immigrants, she took an unexpected path to where she is today, learning - and teaching - many life lessons along the way.

Where to find Dr. Salas-Lopez:
Twitter
Instagram
LinkedIn

@SherpaPod

- A Sherpa's Guide to Innovation is a proud member of the Health Podcast Network @HealthPodnet - 

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Patrick Mulvaney & Victor Armstrong have very different but very important roles in the increasingly critical area of mental health and wellness.  Patrick is Chef Owner at Mulvaney’s Building & Loan, a farm to fork restaurant in Sacramento, California. Victor is Director of the NC Division of Mental Health, Developmental Disabilities, Substance Abuse Services at the NC Department of Health and Human Services.  Both are passionate about suicide prevention and both, as you will soon learn, are great storytellers in this powerful episode.

Patrick has spearheaded the I Got Your Back Project, an innovative pilot program focused on mental health in the restaurant industry.  Victor is a nationally recognized mental health leader and advocate, also known for his strong and effective social media presence, raising awareness and reducing stigma.

Resources if you need help:
If you need help now from anywhere, call 1-800-273-8255 or text 741741.

If you need assistance in North Carolina, call the Hope 4 NC Crisis Counseling Services Hotline at 1-855-587-3463 (FIND) anytime day or night.

Health care professionals, emergency medical specialists, first responders, other staff who work in health care settings and their families throughout the state who are experiencing stress from being on the front lines of the state’s COVID-19 response can call The Hope4Healers Helpline (919-226-2002).

All Things Twitter:
Victor Armstrong (Easy Like Sunday Morning)
I Got Your Back Project
Patrick Mulvaney
A Sherpa's Guide to Innovation
Ben Tingey
Jay Gerhart

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