A Sherpa's Guide to Innovation

Ben and Jay celebrate A Sherpa's Guide to Innovation's "diamond" episode 75 with a real jewel, a woman who's on a mission to revolutionize wellness: Anniedi Essien - Chief Swagger Officer, CEO and Founder of Idem Spark.  Anniedi talks about her personal and professional transformation from seasoned strategy and innovation consultant to a bold new entrepreneur.  Get an inside view of a newly minted start-up - how she is adapting to a dynamic environment, bringing her unique blend of leadership development and well-being practices to healthcare consumers. 

Stick around to the end for a discount code for Career Swagger services!

All things Anniedi:
Idem Spark website
Her founder video
Her personal website
LinkedIn
Facebook
Instagram
Walmart Health

Ben, Jay and the Pod On Twitter:
Ben Tingey
Jay Gerhart
A Sherpa's Guide to Innovation

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Ben & Jay are delighted to welcome back two researchers and thought leaders from the Christensen Institute, Efosa Ojomo and Rich Alton, to discuss their recent paper “Avoiding The Prosperity Paradox: How to build economic resilience in a post-COVID world.” This paper is a follow-up to the 2019 book Efosa co-authored with Dr. Clayton Christensen and Karen Dillon, The Prosperity Paradox:  How Innovation Can Lift Nations Out of Poverty. It serves as a playbook, bringing this big idea of market-creating innovation to an actionable level.

This episode covers questions such as:

• How do you build economic resiliency in a country so that it can deal with unexpected shocks like a global pandemic?
• How do you size a market that isn’t there?
• How do you spot the market that isn’t there?

We also discuss how the lessons of The Prosperity Paradox can be applied in the United States, where despite being the most affluent country in the world, has significant economic disparities and development needs.

Everyone’s home in the Twitterverse:
The Christensen Institute
Global CCI
Efosa Ojomo
Rich Alton
Ben Tingey
Jay Gerhart
A Sherpa's Guide to Innovation
Health Podcast Network

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Learn about the Lowe's Innovation Labs from Josh Shabtai, Senior Director of Ecosystem, and how they use narrative-driven principles to imagine, explore, test. and create the future for Lowe's customers through emerging and exponential technologies. In this episode, we hear from Josh about:

• his background in advertising and video games, including a Star Wars game!
• how he ended up leading one of three Innovation Labs
• a new program, Lowe's for Pros JobSight, which allows plumbers, electricians and other home professionals to consult virtually with customers
• how his team develops narratives with supporting prototype materials to help senior leaders envision the future

@joshshabtai @LowesLabs @Lowes @LowesMedia
@TheBenReport @SherpaPod @WillBehrmann

- A Sherpa's Guide to Innovation is a proud member of the Health Podcast Network @HealthPodNet - 

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Ben and Jay welcome Steve Koch, co-founder and Senior Vice President at customer experience consultancy Cast & Hue.  Steve talks about his career transition from marketing and advertising to human-centered design, and the critical connection of customer experience to brand.  He discusses how to overcome barriers to employing human-centered design to enhance the healthcare experience and how Jobs To Be Done enhances design work at Cast & Hue.  In addition, Steve offers helpful advice for conducting virtual design work, and a preview of upcoming Cast & Hue research on telemedicine customer experience during COVID-19.

Cast & Hue Research Report - Rebuilding Patient Volume in a Time of Fear & Uncertainty

Mckinsey & Company - The Business Value of Design

On Twitter:
Steve Koch
Cast & Hue
Ben Tingey
Jay Gerhart
A Sherpa's Guide to Innovation

- A Sherpa's Guide to Innovation is a proud member of the Health Podcast Network @HealthPodNet - 

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This episode’s guest is Amy Bucher, PhD, Vice President of Behavior Change Design at Mad*Pow, a strategic design consultancy working with industry leaders to create social impact. Amy is an expert in motivational design, behavior change, health, and happiness, and how technology can support them. She previously worked at CVS Health and Johnson & Johnson, and recently released an exceptional book published by Rosenfeld Media entitled Engaged: Designing for Behavior Change, which is the subject of our conversation. We touch on, among many others:

• The self-determination theory of motivation and how designers and innovators can apply it to their work
• Motivational interviewing techniques that health providers can use to encourage behavior change
• How to incorporate behavior change principles in UX ad service design work
• How the COM-B model can supplement JTBD analysis

Use this 20% off Promo code through July 15, 2020: sherpapod0620
Order Engaged: Designing for Behavior Change here: https://rosenfeldmedia.com/books/engaged-designing-for-behavior-change/

Read more about Amy's research on her blog: www.amybucherphd.com
We reference the Behaviour Change Wheel

@amybphd @madpow @rosenfeldmedia
@sherpapod @thebenreport

- A Sherpa's Guide to Innovation is a proud member of the Health Podcast Network @HealthPodNet - 

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How might we move innovation forward in the Covid-19 era and beyond? If you're an innovator in healthcare, you need to connect with the Innovation Learning Network. This episode features members of the ILN Core Team: Christi Zuber - Executive Director, Cynthia Bazan - Events & Operations, and Tim Rawson - Growth & Insights. In the words of Zayna Khayat, PhD, "the ILN helps turbo-charge our innovation work." This fun-filled conversation features topics like:

• The purpose and impact of the Innovation Learning Network (think "curbside consults")
• How a member organization like ILN has adapted in the Covid-19 era
• How Covid-19 has acted as an accelerant to innovation
• Tips for virtual meetings
• The future vision of the Innovation Learning Network

And as we mentioned in the conversation, here's a link to a recent ILN Virtual Thursday:

• Pandora Forward Looking Cell: Foresight Planning for Unfolding Crisis Response | an ILN Virtual Thursday
• https://drive.google.com/file/d/1f7k9Mx09Z2xngSrQX6EyHu2J-PDcpudF/view?usp=sharing 

@ILNmuse @czuber @cynbazwash @noswar
Aspen Labs  @hopelab
@SherpaPod @TheBenReport

- A Sherpa's Guide to Innovation is a proud member of the Health Podcast Network @HealthPodNet - 

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Catch the wave! Bermon Painter is the EY Innovation and Strategy Director at the Charlotte EY wavespace™. He has spent the past 20 years with a focus on product strategy, customer experience, user experience design, and enterprise application development across numerous industries. He frequently speaks at conferences and facilitates workshops around the world on digital transformation, product strategy, and leadership. Bermon is also the president of IxDA Charlotte, a non-profit aimed at evangelizing human-centered design methods and connecting the broader UX community. 

In this episode, Bermon shares his thoughts on the Job to Be Done of workshops, effective facilitation tips, how the EY wavespace™ is helping to foster an innovation community in Charlotte, and his roots in graphic design.

@bermonpainter @ey_us @EYnews @ixdacharlotte
@SherpaPod @TheBenReport

- A Sherpa's Guide to Innovation podcast is a proud member of the Health Podcast Network @HealthPodNet - 

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Sherpa Host Ben Tingey talks with two Sherpa's Guide to Innovation podcast vets and innovation pros,  David Phillips of Faster Glass and Eric Gorman of Wily LLC, about the rapid pivot to innovating virtually during COVID-19.  Hear about what's worked well (technical moderators!), what's challenged them (customer discovery/ethnography), and what might endure for facilitating innovation work once we can gather in-person again.

Design Sprint Bootcamp
Oct 20-21, 2020
Charlotte, NC

Wily was cited in Jake Knapp's new Remote Design Sprint Guide! Check it out here: https://www.thesprintbook.com/remote 

Tools referenced in the episode: 

• dscout
• MURAL
• Miro

@FasterGlass @wearewily
@SherpaPod @TheBenReport

- A Sherpa's Guide to Innovation podcast is a proud member of the Health Podcast Network @HealthPodNet - 

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It's another closet studio edition! For episode 67 we have the privilege of listening to the brilliant mind and disarming wit of our Innovation Gladiator, Dr. Jean Wright, as she reflects on her impending retirement and the things she's learned as the Chief Innovation Officer at Atrium Health, such as: 

• Innovation is actually code for change management
• How she got her "Gladiator" nickname
• Advice to aspiring innovators
• How to get back up after getting "thrown off the porch"
• The enduring impact of COVID-19 on the field of innovation

Throughout the episode you'll hear some surprise tributes sprinkled into the conversation as we bid a fond farewell to our leader. Thank you, Jean, for your years of wise leadership, creativity, and generosity. 

@drjeanwright @thebenreport @SherpaPod @atriumhealth

- A Sherpa's Guide to Innovation podcast is a proud member of the Health Podcast Network @HealthPodNet - 

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Jason Rome of Skookum joins us on A Sherpa’s Guide to Innovation podcast again, this time talking about the common misconceptions and misapplications of design thinking. He pulls in his customer experience insights, just as he did on Episode 25, to explain how the value of design thinking is not found in the workshop event but in the subsequent iterations and execution of the work. Collected from years of human-centered design work with large organizations, Jason shares such nuggets of wisdom as:
 

• Balance desirability, feasibility, and viability.
• Fall in love with the right problem, not a solution
• Design for who people simply are, not who we wish they were
• The essence of strategy is choosing what not to do
• Respect the engineers!

This episode is another closet studio edition as we grapple with the impact of the COVID-19 pandemic. With much of the nation now working remotely, Jason also shares some recommendations about remote work-life balance and how to conduct virtual workshops—topics he recently wrote about for Skookum’s blog. 

@Skookum @GlobalLogic

@SherpaPod @AtriumHealth @theBenReport

- A Sherpa's Guide to Innovation is a proud member of the Health Podcast Network @HealthPodNet - 

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