Moriah is an Arizona native with over 10 years of human resource and management experience. With over five years of an executive level HR leadership background, Moriah provides HR guidance and support with a focus on company culture and effectively training leaders for success. When she’s not working to assist employers in fostering healthy workplace environments, Moriah enjoys spending time with her family and in the kitchen testing new recipes.

Learn more about CEDR HR Solutions: 

www.cedrsolutions.com

Learn more about AADOM: 

https://www.dentalmanagers.com/

Bryton Nield is co-founder and CEO of Dentist Partner Pros, the industry-leading associate doctor recruiting and retention firm. Since forming Dentist Partner Pros with dental consulting veteran Bob Spiel, Bryton has been featured on some of your favorite dental podcasts, discussing building high-performing teams and partnerships, as well as strategies for ending the industry’s 75% associate hiring failure rate. Dentist Partner Pros' innovative Hiring and Retention Systems are changing the way Dental Practices hire, onboard, lead, and build their dream teams. Bryton is passionate about helping dentists build more successful and less stressful private practices.

Over the past decade, Bryton has been instrumental in building two startups into thriving, 7-figure businesses. His mission is now focused on transforming the Dental Industry's approach to hiring and retention.

Learn more about Dentist Partner Pros: https://dentistpartnerpros.com/

Learn more about AADOM: https://www.dentalmanagers.com/

Part 1: The Journey to Office Manager of the Year

• What does winning Office Manager of the Year mean to you personally?
• Who or what inspired you to pursue leadership in your practice?
• What was your reaction when you found out you won?

Part 2: Leadership Philosophy and Daily Impact

• How would you describe your leadership style?
• What’s your approach to creating a positive team culture?
• How do you handle frustration or resistance to change?
• What are you most proud of accomplishing in your practice recently?
• How do you support practice growth and financial success from your role?

Part 3: Life as a Leader and a Human

• How do you balance being a high-performing leader with your personal life?
• What habits or routines keep you grounded?
• What advice would you give to a newer office manager trying to find their footing?

Part 4: The Power of AADOM and What’s Next

• How has being part of AADOM influenced your career?
• What would you say to someone who hasn’t yet joined AADOM?
• What’s next for you as a leader in your practice and in the industry?

Bonus Segment: Sparking a Legacy for Future Honorees

• What inspired you to want more for future Office Managers of the Year and Office Managers of Distinction?
• What kinds of experiences or acknowledgments do you think will make these recognitions even more meaningful?
• Why do you think it’s important for AADOM—and the dental industry—to celebrate leadership in this way?

Learn More About AADOM: https://www.dentalmanagers.com/

AADOM Radio & The Profitable Dentist Presents:

Steve Parker of The Profitable Dentists & Penny Reed of AADOM

Key Objectives:

Hear directly from Steve Parker about the mission behind *The Profitable Dentist* and its focus on educating dentists on how to empower their office managers

Learn how dental office managers are stepping into stronger leadership roles—and why that matters to practice success.

Explore the importance of continued professional development and visibility for office managers across the industry.

Get the inside scoop on AADOM’s cover feature and what it represents for the future of elevating the role of the dental office manager, in the eyes of the dental business owner.

Learn More About The Profitable Dentist:https://theprofitabledentist.com/

Learn More About AADOM: https://www.dentalmanagers.com/

AADOM Radio Presents:

Laura Nelson & Penny Reed

Key Objectives:

Bridge the gap between practice management and leadership development.

Introduce Leadership Unlocked as a new growth tool for members.

Highlight the value of deeper-level conversations from mastermind sessions.

Showcase Laura’s and Penny’s shared insights on transforming office culture.

More About Laura:

Laura Nelson, M.S., is a dynamic leader, author, speaker, and educator, renowned for her transformative contributions to the dental industry and beyond. With a career spanning over 20 years, Laura has become a recognized authority in dental practice management, known for her innovative training solutions and commitment to professional excellence.

As the founder of Front Office Rocks, Laura has revolutionized dental office training, providing groundbreaking online platforms that enhance practice efficiency and empower dental teams to achieve their full potential. Additionally, she co-founded Sober Life Rocks, a pioneering initiative advocating for sober choices in professional settings, thereby promoting healthier lifestyles and fostering supportive communities

More About Penny:

Penny Reed is the Executive Vice President of Memberships and Events at the American Association of Dental Office Management (AADOM), where she draws on her deep roots as a former dental office manager to lead with empathy, insight, and a passion for helping managers turn their roles into thriving careers.

After starting her career in IT, Penny was recruited by her own dentist to manage his growing practice—a leap that launched more than 30 years in the dental industry as a coach, speaker, and consultant. Her hands-on experience managing a practice fuels her commitment to supporting AADOM members through education, community, and growth.

She’s been recognized as a Dentistry Today Leader in Dental Consulting every year since 2007 and is the author of Growing Your Dental Business. Penny continues to speak nationally on topics like leadership, communication, and team development, always championing the vital role dental office managers play in practice success.

She lives in Piperton, TN, with her husband Rob, and loves being “Yaya” to her granddaughter Willow, dreaming up her next Disney trip, and writing parody songs in her spare time.

AADOM Radio and Dash Dental Consulting Presents:

Callie Ward

More About Dash Dental Consulting: https://www.dashdentalconsulting.com/

More About AADOM: https://www.dentalmanagers.com/

AADOM Radio & Benco Dental Present:

Kiersten Aucoin-Senior Practice Solutions Consultant

Learning Objectives:

• Identify the stages of change in a dental practice and recognize common challenges at each stage.
• Apply practical strategies to overcome resistance, improve workflows, and create a more efficient and profitable dental practice.
• Demonstrate how dental coaching can support office managers in implementing and sustaining positive change.

More About Kiersten:

Kiersten began her career in the dental sector as an assistant a little over a decade ago. She realized shortly thereafter that the dental field was her passion and attained a BS in Health & Exercise Science from the University of Oklahoma in 2017. During this time period Kiersten also received her certificate in Expanded Functions Dental Assistant (EFDA) & held the valued role of Digital Dental Associate at the University of Kentucky College of Dentistry where she became highly skilled in all aspects of digital dentistry.

In 2020, Kiersten began her outside sales career as a territory representative at Benco & transitioned into her current role in 2021 as Senior Practice Solutions Consultant. Kiersten is a highly motivated dental professional with extensive experience in business development, practice management along with an expertise in digital dentistry. In her current role, she drives customer financial success and aids as support for the Benco sales force.

More About Benco: https://www.benco.com/

Here are some Green Tips from the 2024 Winner Valarie Caulfield: https://www.dentalmanagers.com/blog/2024-green-leader/

The Green Leader Nomination Info for 2025: https://www.dentalmanagers.com/membership/recognition/green-leader/

More About Valarie:

Valarie Caulfield began her remarkable journey in the field of dentistry in 1984, embarking on a career that has spanned nearly four decades. In 1991, she took on the role of office manager, where she found her true calling in the business side of dentistry. Valarie thrives on the opportunity to help dentists effectively manage their multi-million dollar practices, combining her love for the field with her keen business acumen.

In 2011, Valarie became a proud member of the American Association of Dental Office Managers (AADOM), where she quickly recognized the value of ongoing professional development. Her dedication to the field was further underscored in 2015 when she earned her fellowship from AADOM, a prestigious accomplishment that highlights her commitment to excellence in dental office management. Continuing her pursuit of knowledge, Valarie achieved her Master designation virtually in 2020, showcasing her adaptability and dedication to growth.

In 2021, Valarie was honored to be among the first class of Diplomates, solidifying her status as a leader and expert in her field. She is passionate about coaching others, sharing her expertise on everything from basic operations to cultivating a positive team culture and analyzing key performance indicators (KPIs).

Dentistry is not just a career for Valarie; it’s her passion. She truly loves her life and the meaningful connections she builds within the dental community. With a wealth of experience and an unwavering dedication to her profession, Valarie Caulfield continues to inspire those around her and elevate the standard of dental practice management.

Valarie lives in Spokane Valley, WA, with her husband Ed. They just celebrated their 40th wedding anniversary. She enjoys baking, sewing, quilting, and spending time with her family.

More about Henry Schein Dental: https://www.henryschein.com/
 

AADOM Radio & CEDR HR Present:

CeCe Wilson-HR Manager

Learning Objectives:

Develop Confidence in Difficult Conversations – Learn why avoiding tough talks leads to bigger problems and how to approach them with clarity and assurance.

Master the FIRR Method for Effective Feedback – Understand how to structure conversations using Facts, Impact, Reason, and Request to ensure constructive and solution-focused discussions.

Create a Culture of Accountability – Gain strategies for documenting conversations, following up with employees, and fostering a workplace where issues are addressed early, preventing conflict from escalating.

More About CeCe:

CECE WILSON, MSHRM, SHRM-CP, HUMAN RESOURCES MANAGER
CeCe has been leading CEDR’s internal human resources operations since 2021 and brings over 20 years of people management and HR-related experience in private, non-profit, and healthcare industries. With a focus on strengthening the desired workplace culture, CeCe enjoys finding strategic, compassionate, and compliant solutions to business and HR needs. CeCe is a SHRM-certified human resources professional with a specialty credential in Inclusive Workplace Culture and a master’s degree in human resource management.

More About CEDR HR Solutions-http://cedrsolutions.com/

More About AADOM: https://www.dentalmanagers.com/

AADOM Radio & LQPay Present:

Amy Crawford-COO/CRO at LQPay

An AADOM Exclusive Landing Page! CLICK HERE

Learning Objectives:

-Understand the Challenges of Traditional Payment Processing – Identify common inefficiencies in dental payment systems, including manual data entry, billing errors, and disconnected platforms.

-Explore the Benefits of AI-Powered Payment Solutions – Learn how automation improves financial accuracy, reduces administrative burdens, and enhances cash flow.

-Enhance the Patient Payment Experience – Discover how AI-driven tools, such as zero-click payments and mobile-friendly options, improve patient satisfaction and increase on-time payments.

-Ensure Compliance & Security in Payment Processing – Gain insights into how AI solutions help dental practices meet PCI and HIPAA compliance while minimizing fraud risks.

-Optimize Revenue Cycle Management – Learn how AI-driven billing automation, real-time tracking, and payment plans can improve collections and financial performance.

More About Amy:

As a founding member of LQpay’s leadership team and its Chief Operating Officer/Chief Revenue Officer, Amy is instrumental in driving strategic growth, partnerships, sales, marketing, fulfillment, and product development. She brings deep expertise in healthcare technology, fintech, and payments, backed by extensive executive leadership experience. 

Throughout her career, Amy has contributed to both established and emerging companies, helping to shape innovation and growth. Prior to LQpay, she served as Executive Vice President at veEDIS Clinical Systems, a leader in advanced EHR solutions for hospital emergency departments, and CareTRAK™, a real-time, intelligent clinical decision support platform. 

An alumna of Florida State University, Amy remains actively involved in professional and industry boards while maintaining community engagement. Outside of her professional life, Amy embraces a health-conscious lifestyle, influenced by her background as a former athlete. She enjoys staying active, reading, traveling, and appreciating music and sports, while cherishing time with family and friends. 

Her passion for athletics continues, and when she’s not in the office, you’ll often find her on the soccer field chasing goals in a women's soccer league.

Learn More About LQPay

Learn More About AADOM