Today's Guest:

Teresa Duncan

President of Odyssey Management

Teresa is a speaker and writer with over 20 years’ experience in healthcare. Her areas of expertise include revenue protection using proven accounts receivable and insurance methods; and helping doctors and managers establish solid management systems. A recipient of the Lifetime Achievement Award from the American Association of Dental Office Management, she understands the importance of continuing education.

She is the author of Moving Your Patients to Yes: Easy Insurance Conversations and a contributing author to the ADA’s Annual CDT Companion Guide™. Teresa is a frequent contributor to multiple dental publications. She was a founding Trustee for the auxiliary-learning focused DALE Foundation. Teresa is a member of several organizations including Women in DSO and the National Association of Dental Plans.

She has been named one of the Top 25 Women in Dentistry by Dental Products Report Magazine and is recognized annually as a Leader in Consulting by Dentistry Today. She provided consulting assistance in the development of the American Dental Association’s Guidelines for Practice Success™. Her podcasts “Nobody Told Me That!” and “Chew On This!” provide regular coding and management updates. Teresa received her Master’s Degree in Healthcare Management from Marymount University.

Today's Guest:

Allison Lacoursiere, RDA, OA, CPC, ELI-MP

CEO & Founder | Clear Coaching 

Co-Founder | Dentalflix

Allison Lacoursiere is a ICF Certified Professional Coach with a focus on leadership, high performance and self worth,. As the founder of Clear Coaching, she is an expert in helping individuals step into their greatest potential through powerful communication and mindset strategies. She has years of experience helping organizations streamline their efficiency while increasing organization health, performance and production using the Humans First methodology. She has over a decade of dental experience, is a lifetime member to AADOM, started her career as an RDA at SAIT where she now holds a board member position, specialized as an Orthodontic Assistant, as well as Certified Dental Office Manager through the University of Toronto Factulty of Dentistry program.

Allison completed a professional designation at the Rotman’s Business School on Women in Business and has founded the Women in Digital Dentistry program, a national mastermind program focused on empowerment and innovation, in partnership with Align Technology.  

Allison is a faculty member of Align Technology, Upgrade Dental, and the Dental Speakers Institute.

Additionally, she is a accredited as a coach through the International Coaches Federation holding her ACC accreditation, UC Davis for Coaching as a Manager. She is certified as a Transformational Trainer through Lionspeak.

AADOM Radio Presents:

The AADOM Influencer Series w/John Stamper, Founder of John Stamper Media.

More About John:

With over 25 years of leadership, business development, and entrepreneurial experience, John Stamper has carved a niche in the world of social media branding and digital storytelling. As the founder of John Stamper Media, he has revolutionized how companies amplify their presence online, driving significant engagement and growth through strategic content creation.

John’s journey began in the U.S. Navy as a submariner, where he developed a deep appreciation for human achievement and the collaborative spirit. This foundation fueled his passion for motivating others to bridge the gap between the present and a successful future, blending joy with commitment and sacrifice. 

Transitioning to the dental industry, where he has now spent two decades, John's diverse experiences range from sales management at Brasseler USA to comprehensive practice development with Mortenson Dental Partners. His hands-on work with dental teams across the U.S. has given him a 360-degree perspective on dentistry, focusing on communication, unscheduled treatment, and data-driven decision-making. 

In 2019, John channeled his vast experiences into founding John Stamper Media. The company specializes in helping businesses catapult their narratives into the public eye via organic social media strategies and compelling video content. 

A seasoned host and producer, John has hosted and produced over 400 podcast episodes across four different series, interviewing more than 1500 people. He has also been instrumental in managing and streaming over 75 live and virtual events to social media, driving a robust online presence that has engaged tens of thousands of people with over a million and a half views & downloads. 

When he's not steering digital campaigns or hosting podcasts, John transforms into DJ IV, bringing his dynamic energy to the music scene. Happily married to Hilary, he is a dedicated father to six children, balancing a thriving professional life with a vibrant family dynamic.

Learn More About: John Stamper Media

Learn More About: AADOM

AADOM Radio & UptimeHealth

Laura Nelson, Founder of Front Office Rocks

Podcast Learning Objectives

 How to successfully introduce new technology into your dental practice without disrupting your team’s workflow or patient experience.

Overcoming fear and skepticism: why past tech failures shouldn’t prevent future innovation and how to get your team on board.

The patient perspective on technology: discover what patients expect from a modern dental office and how embracing tech can enhance their experience.

More About Laura:

Laura Nelson is a leading figure in the dental industry, known for founding Front Office Rocks, an online dental training company. Front Office Rocks offers comprehensive training for dental front office teams, revolutionizing training methods and enhancing the efficiency of dental practices nationwide.

With a rich background as a dental office manager, Laura brings a wealth of practical experience to her role, making her a trusted authority in the field.

Laura has authored two influential books: "Step Away from the Drill: Your Dental Front Office Handbook to Accelerate Training and Elevate Customer Service" and "Hiring without Hesitation: A How-To for Small Business Success." These works showcase her in-depth knowledge of dental practice dynamics and small business management, offering valuable insights into customer service excellence and effective hiring strategies.

A popular speaker at dental conferences, Laura Nelson continues to inspire and guide dental professionals with her practical advice and innovative approaches to practice management.

Learn More About UptimeHealth: LINK

Learn More About AADOM: LINK

AADOM Radio & Wellfit Technologies Present:

Tracey Kroehle, Customer Success Manager

Podcast Learning Objectives 

 1) How to have the money discussion with your patients, with dignity and privacy

-Remove awkwardness out of presenting financing to your patients

-Assume every patient can use financing and why that’s a good practice

-Ensure team uniformity with training

-Power of the pause

2) Patients need flexible financial solutions that broadly cover patient needs and creditworthiness

-Many programs do not approve every patient

-Discuss option available for those declined financing

3) Solutions can and should help dental providers drive revenue, profitability and reduce operational burdens

-Reduce outstanding patient balances

-Focus on collection/arrangements on ways-to-pay will save time on the back end.

More About Tracey:

In her multi-faceted career in the dental industry, Tracey has excelled as an award-winning office manager, trainer, and consultant. Her passion for dentistry stems from its transformative impact on lives, and she brings that same enthusiasm to her training and leadership roles. True passion comes with mastery, a philosophy she lives by and applies to every office she supports. Having walked in their shoes, Tracey understands the critical responsibilities of office managers and empathetically strives to improve their days.

More About Wellfit: Learn More

More About AADOM: Learn More: 

AADOM Radio & GPM Presents:

Xana Winans-CEO & Founder

Here is the link to GPM's next webinar,  "Your Perfect Patient Match: Attract your ideal patients by discovering YOUR Dental Marketing DNA," and ultimately, that is the heart of what makes your brand sticky, resulting in economy-proof marketing.

REGISTER FOR WEBINAR HERE

Podcast Learning Objectives:

- HOW THE ECONOMY CHANGES CONSUMER BUYING BEHAVIOR

- PRACTICAL MARKETING SOLUTIONS THAT WORK

- HOW TO ENGAGE YOUR AUDIENCE

More About Xana:

Xaña Winans is Golden Proportions Marketing’s CEO, founder, visionary, and lead strategist. As one of the industry’s most sought-after dental marketing consultants, she collaborates with our team on a diverse group of clients to create strategic marketing solutions with measurable results. Her passion for dentistry is evident in the work that she does, and in the award-winning products GPM produces to help your practice thrive.

Around the office, we all know that Xaña’s knowledge and drive extend well beyond GPM’s walls. She holds the marketing seat on the board of the Academy of Dental Management Consultants and has been awarded Fellowship in the International Academy of Dental Facial Aesthetics. You’ll often find her lecturing at some of dentistry’s biggest conventions and study groups as a recognized expert and international speaker on dental marketing. Couple that with over 30 years of experience marketing dentistry, and it’s easy to say that she’s pretty much seen it all.

Learn More About GPM:

Learn More About AADOM:

AADOM Radio & Better Dental Life Presents:

Dr. Mark Davis

Podcast Learning Objectives 

 * Heartbeat of the dental practice

* Building strong relationships with dentists and teamwork

*Open communication

*Office managers as office consultants

*Personal fulfillment is important

*Embrace the extraordinary

Learn More About Mark:

Dr. Mark Davis has been a practicing dentist for over 20 years. After graduating in 2000 from Creighton School of Dentistry, he attended an AEGD residency with the US Air Force. Dr. Davis practiced dentistry in the Air Force and at a public health clinic before buying his first practice in 2005. Over the years, he has purchased multiple dental practices. He has helped small practices grow into large practices. He has merged practices. He has hired associates and formed partnerships. He Has expanded and remodeled dental spaces. And he has built two stand-alone dental buildings. He has sold practices and joined a Dental Partnership Organization.

As a certified life coach, he has the tools and experience to help you transform your life, transform your practice and overall help you have a Better Dental Life.

Better Dental Life 

Learn More About AADOM:

https://www.dentalmanagers.com/

In our latest "Faces of AADOM" series, Heather sits down with Melissa, whose remarkable journey from dental assistant to practice manager embodies the spirit of excellence in dental office management. Melissa’s story is a testament to the transformative power of dedication, empathy, and a passion for helping others.  

Melissa began her career in dentistry at the age of twenty, unsure if she could handle the demands of the job. Melissa’s path to becoming a practice manager was paved with curiosity and a commitment to learning. Without formal training, she sought guidance from seasoned professionals in the field.  

She recalls her first experience with a severe periodontal patient: “I was very weak-stomached growing up and didn’t know if I could do this. The dentist kept asking if I was okay, and at the end of the day, he told me, ‘If you can do that, you can do anything.’” This trial by fire proved to Melissa that she had the resilience and determination to succeed in dentistry, a field where she could make a profound difference in people’s lives.  

Melissa’s philosophy on practice management is centered around putting people first.  

Join us in celebrating Melissa and many other AADOM members who make up the heartbeat of our community, sharing their unique journeys and the moments that define their passion for dental leadership.  

Stay tuned for more inspiring stories in our "Faces of AADOM" series!

Subscribe to Faces of AADOM to discover more stories of resilience, growth, and empowerment within the AADOM community.

ABOUT FACES OF AADOM  

 Meet AADOM members who make up the heartbeat of our community - the diverse and talented individuals who embody the spirit of excellence in dental office management. Every member has a story. "Faces of AADOM" shares members’ unique journeys, the path that led them into dentistry, and the moments that define their passion for dental leadership.  

 Subscribe to Faces of AADOM to discover more stories of resilience, growth, and empowerment within the AADOM community.  

Learn More about AADOM:

https://www.dentalmanagers.com/

Join us for an inspiring event as part of the Faces of AADOM series, featuring Terri Green Gutherie’s journey into dental office management. Hear firsthand how Terri found her passion and excelled in the dental industry.

Terri shares her personal story of discovering her "tribe" within AADOM—a community where she felt truly understood and accepted. Her journey highlights the shared challenges, rewards, and joys that come with a career in dentistry. Terri emphasizes that for those who choose this path, it's more than just a job—it's in their DNA.

In this engaging conversation, Heather interviews Terri, delving into her experiences and the pivotal moments that shaped her career. Terri's insights into the importance of self-investment and continuous learning are invaluable for anyone in the dental field. She speaks candidly about how investing in her own knowledge and education has made a significant difference in her role as an office manager.

Terri's story is a testament to the power of understanding systems and striving for improvement. Her dedication to her profession shines through as she shares how she identified opportunities for growth and enhanced practice operations.

Don't miss out on this enlightening episode, as Terri’s journey inspires dental professionals everywhere.

ABOUT FACES OF AADOM

Meet AADOM members who make up the heartbeat of our community - the diverse and talented individuals who embody the spirit of excellence in dental office management. Every member has a story. "Faces of AADOM" shares members’ unique journeys, the path that led them into dentistry, and the moments that define their passion for dental leadership.

Subscribe to Faces of AADOM to discover more stories of resilience, growth, and empowerment within the AADOM Community. 

Learn More About AADOM:

https://www.dentalmanagers.com/

Meet AADOM members who make up the heartbeat of our community - the diverse and talented individuals who embody the spirit of excellence in dental office management. Every member has a story. "Faces of AADOM" shares members’ unique journeys, the path that led them into dentistry, and the moments that define their passion for dental leadership.

In this captivating episode, Heather interviews Tito, a remarkable member of Faces of AADOM, about his inspiring journey into dental office management.

Tito shares his story of transformation, highlighting the pivotal role of a supportive practice owner who believed in his potential and empowered him to excel as an office manager, despite his initial lack of experience in the role.

Before venturing into dentistry, Tito dedicated himself to serving the underserved population in North Philadelphia as a medical assistant. His unwavering commitment to community service and dedication to personal growth shine through his narrative, inspiring listeners to embrace opportunities and leave their mark in the dental profession.

Throughout the conversation, Tito reflects on essential takeaways for clinical professionals considering relocation and emphasizes the importance of mentorship and seizing opportunities. His journey from a medical assistant to a regional manager overseeing four practices unveils the challenges and rewards of transitioning from single to multi-location management.

He candidly discusses the necessity of vulnerability and teamwork in office management, stressing the significance of empowering team members and fostering a collaborative environment to achieve success.

Don't miss out on this enlightening episode, as Tito's journey inspires dental professionals everywhere.

Subscribe to Faces of AADOM to discover more stories of resilience, growth and empowerment within the AADOM Community!

Learn More About AADOM:

https://www.dentalmanagers.com/