ABA Business Leaders Podcast – Episode: “ABA Hotline & Community Questions!

In this episode of the ABA Business Leaders Podcast, hosts Stephen and April Smith discuss the launch of a new hotline ((737) 330-1432) for listeners to ask questions about running ABA practices. They dive into the most common concerns facing ABA business owners, including insurance claims, rate negotiation, cancellation policies, and the challenges of scheduling and hiring staff.

Throughout the conversation, Stephen and April emphasize the importance of curiosity, clear communication, and structured onboarding to ensure high-quality services and sustainable business practices in the ABA field.

Takeaways from this episode:

• Curiosity is valued in the ABA community—no question is too small or silly.

• Launching a hotline provides real-time guidance for practice owners.

• Insurance claims are often denied due to simple errors—attention to detail is critical.

• Understanding your minimum acceptable rates and negotiating contracts protects your business.

• Cancellation policies should be communicated clearly and enforced consistently.

• Scheduling challenges are common but solvable with operational planning.

• Hiring should focus on cultural fit and values alignment.

• Rigorous onboarding ensures staff are prepared to provide quality care.

• Collaboration and transparent communication improve overall service quality.

Sponsored by MarginKeepers: This episode is brought to you by MarginKeepers, a team dedicated to helping ABA practices maintain financial clarity, streamline operations, and grow sustainably.

Resources & Links:

• Stay ahead with practical insights through the ABA Business Leaders Podcast CEUs: 👉 https://3piesquared.com/productDetails/ABA_Business_Leaders_Podcast_CEUs

• Wondering how to start an ABA business or how to know your ABA business is ready to scale? Take the free ABA Business Readiness Assessment: 👉 https://3piesquared.com/aba-business-readiness-assessment

• Looking for straightforward ABA billing tips to keep your cash flow healthy? Grab the quick guide here: 👉 https://3piesquared.com/productDetails/ABA_Billing_Tips

• Ready to streamline your practice finances and simplify your operations? Check out MarginKeepers here: 👉 https://3piesquared.com/business-affiliate/MarginKeepers

• Want to get in touch via our new hotline? Give us a call on: (737) 330-1432!