In this episode, we discuss the findings of the Post Office Horizon IT Inquiry’s first report, including lessons for other companies around culture and values. We also explore ICAEW’s latest research into mid-tier practices, covering the key drivers of growth and the biggest challenges ahead.

Philippa Lamb is joined in the studio by Peter van Veen, ICAEW Director of Corporate Governance and Stewardship; and Sarah Ghaffari, ICAEW Director of Communities, Business and Practice.

Time codes

• 00:39 Inside the Post Office Inquiry
• 22:29 New mid-tier research

Links

• ICAEW event: Post Office treatment and abuse of Sub Post Masters: https://events.icaew.com/pd/31471/follow-up-post-office-treatment-and-abuse-of
• ICAEW: Evolution of mid-tier accountancy firms: https://www.icaew.com/technical/practice-resources/evolution-of-mid-tier-accountancy-firms 

Host

Philippa Lamb

Guests

• Peter van Veen, Director, Corporate Governance and Stewardship, ICAEW
• Sarah Ghaffari, Director, Communities, Business and Practice, ICAEW

Producer

Natalie Chisholm 

Episode first published: 22 July 2025

Podcast recorded: 15 July 2025