Welcome to another episode of Accountants' Success Secrets! This week, hosts Mark Lee of Bookmark Lee and Philippa Haynes of Insight101 sit down with Mark Melville, the founder of Concept Accountancy in Newcastle upon Tyne. Mark shares his journey from working in a local firm to launching his own practice back in 2014. He gives us a behind-the-scenes look at how Concept Accountancy has grown to a six-figure business, with a dedicated team serving hundreds of clients.

Listen in as Mark talks about the realities of starting from scratch, the importance of hiring the right people, and finding his ideal clients—not just by sector, but by mindset. Philippa and Mark Lee quiz him on what’s worked, what hasn’t, and how he's shaped a team culture that values openness, delegation, and client-focused service. From the lessons of pricing and process building to facing the fears of marketing spend, this episode is packed with practical advice, honest reflections, and a dash of humour familiar to any UK accountant.

Whether you’re just starting out or looking to take your practice to the next level, Mark’s insights are sure to inspire. Let’s dive in!

The Accountants' Success Secrets is sponsored by Pinnacle Global Group, a trusted outsourcing partner with over 100 clients in the UK and Ireland.

To find out more please visit: www.pinnacleoss.co.uk a part of www.pinnacleglobalgroup.com

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