Paula Tomlinson started her journey with a simple, honest question: what do small businesses really want from their accountants? 

Sitting down with a blank sheet of paper, she listened closely and found clear answers. Small business owners needed a chartered accountant who genuinely understood them, their ambitions, and the quirks of their business—someone consistent they could trust. They valued straightforward, fixed fees and didn’t mind where their accountant was based, even before remote work became the norm. More than anything, they wanted a trusted adviser, not just a number cruncher.

Paula set out to become exactly that: an accountant who’s as invested in her clients’ businesses as they are, offering personalised advice, transparency, and support without the extras small businesses never asked for. For Paula, it was a simple promise: “How hard can that be? I must be able to do that.” And so she built her practice around the needs and dreams of small business owners, forging lasting partnerships along the way.

The Accountants' Success Secrets is sponsored by Pinnacle Global Group, a trusted outsourcing partner with over 100 clients in the UK and Ireland.

To find out more please visit: www.pinnacleoss.co.uk a part of www.pinnacleglobalgroup.com

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