Active listening is one of the most valuable skills a Business Analyst can develop — and one of the easiest to get wrong.

In this episode of BA Brew, Jonathan Hunsley from AssistKD is joined by Craig Rollason and Corrine Thomas to discuss how active listening helps business analysts build trust, improve stakeholder conversations and gather better requirements.

The discussion covers:

• What active listening really means for business analysts

• Why listening is central to effective stakeholder engagement

• Common unhelpful listening behaviours and how to avoid them

• How to prepare yourself to listen properly

• The value of summarising, silence and open questions

• How teams can practise and improve their listening skills together

Whether you are a business analyst, service designer, change professional or team leader, this episode offers practical advice for improving conversations and outcomes.

EXPLORE ASSISTKD TRAINING: AssistKD offers Business Analysis and Service Design training online, in person and through eLearning, with over 30 years' experience in professional development.

Relevant courses for this episode:

• BCS Stakeholder Engagement
• BCS Requirements Engineering
• BCS Advanced Requirements Engineering
• BCS Business Analysis Practice

LISTEN & SUBSCRIBE: Find BA Brew on Spotify, Apple Podcasts and all major platforms.