Change is accelerating faster than ever — but are you managing it, or leading it? Do you know the difference?

In this episode, I sit down with Yvonne Ruke Akpoveta, with The Change Leadership, an organization that advocates for change leadership as a capability and skillset. We talk about what change leadership looks like today and how it is more than a role or a methodology. It’s a capability every professional needs, especially business analysis professionals who work at the intersection of people, process, and technology.

From empathy to emotional intelligence, from handling resistance to shaping meaningful collaboration, this conversation is packed with practical insights you can use right away. If you’ve ever wondered, “Am I a change leader?” — the answer is yes. And Yvonne helps you see exactly why.🎙️Episode Highlights• What change leadership really means• How change leadership differs from change management• The role of empathy and emotional intelligence• Why resistance is a gift• How BA skills naturally align with change leadership• Collaboration and trust-building• Stakeholder engagement that works• Influence vs. manipulation• Empowering others to act• Mindsets for today’s change leaders🔗 Resources

·   Connect with Susan on LinkedIn

·   Connect with Yvonne on LinkedIn

·   Learn more about The Change Leadership

Business Analysis Live is hosted by Susan Moore, Community Engagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience. If you enjoyed the episode, don’t forget to hit that Like button, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content!The International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications.

Learn more at ⁠⁠⁠⁠https://www.iiba.org/

#ChangeLeadership #BusinessAnalysis #LeadershipSkills

Ever wonder what real value looks like in business analysis—and how to show it with confidence?In this episode, host Susan Moore talks with trainer, author and owner of Bridging the Gap, Laura Brandenburg, to talk about what it means to deliver value as a business analysis professional. We explore why value goes far beyond documents and deliverables, how confidence shapes our impact, and where AI actually helps (and where it absolutely does not). We also discuss Laura’s new eight step framework from her new book The Value Driven Business Analyst. 🎙️Episode Highlights• What “value” really means in business analysis• Outcomes vs. value (and why it’s not either/or – it’s and)• How confidence affects our ability to lead• The business analysis value proposition: reducing rework and improving decision velocity• The role of AI in business analysis work today• Showing your value inside organizations that “don’t get it”• Let AI take care of the routine tasks so you can focus your time on deeper collaboration and relationship building• Laura’s value driven business analysis framework• Laura’s upcoming 3-part webinar series with IIBA which starts on Feb 18🔗 Resources

·   Connect with Susan on LinkedIn

·     Connect with Laura on LinkedIn

Business Analysis Live is hosted by Susan Moore, Community Engagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience. If you enjoyed the episode, don’t forget to hit that Like button, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content!The International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications.

Learn more at ⁠⁠⁠⁠https://www.iiba.org/

#BusinessAnalysis #ValueDrivenBA #CareerConfidence

Are you leaving your business analysis work to chance? Let’s talk about why planning your business analysis work matters more than you think.In this episode, I sit down with Kathy Berkidge, speaker, trainer and business analysis practitioner, to explore one of my favorite topics from the BABOK® Guide—Business Analysis Planning and Monitoring. We discuss why business analysis planning gets overlooked, what a solid business analysis plan looks like, and how it impacts stakeholder engagement and overall project success. Whether you’re working on a massive transformation or a quick enhancement, business analysis planning is a leadership skill that can elevate the importance of your work and how it directly relates to the outcomes of your initiative.🎙️Episode Highlights

• Why planning your business analysis work is critical• Common reasons planning gets skipped• The difference between a business analysis plan and a project plan• How planning strengthens stakeholder engagement• Nine key elements of a business analysis planning canvas• Adapting planning for Agile vs. Waterfall projects• Tips for scaling your plan based on project size

🔗 Resources

· Connect with Susan on LinkedIn

· Connect with Kathy on LinkedIn

· Learn about the 2026 Building Business Capability (BBC) conference

Business Analysis Live is hosted by Susan Moore, Community Engagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience. If you enjoyed the episode, don’t forget to hit that Like button, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content!The International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications.Learn more at ⁠⁠⁠⁠https://www.iiba.org/#BusinessAnalysis #BusinessAnalysisPlanning #BABOK #IIBA

From agile insights to AI’s impact on business analysis, discover the top Business Analysis Live! conversations that shaped our profession in 2025. In this special end-of-year episode of Business Analysis Live, we’re hitting pause to celebrate the best of 2025. We look back at the top five episodes that got you thinking and inspired new ways to approach your business analysis. Whether you’re curious about agile, the latest standards, or the art of asking great questions, this recap is packed with insights you won’t want to miss. Join me as we reflect on what made these conversations so impactful!

🔗 Resources

 Connect with Susan on LinkedIn

▶️ Watch the Top 5 Episodes

#5  What Business Analysis Professionals Should Know About Agile

#4 How a Framework Transforms Your Business Analysis Approach

#3 AI and the Future of Business Analysis Roles

#2 The New Standard in Business Analysis

#1 How to Ask Good Questions

Business Analysis Live is hosted by Susan Moore, Community Engagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience. If you enjoyed the episode, don’t forget to hit that Like button, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content!

The International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications. Learn more at https://www.iiba.org/

#BusinessAnalysis #AgileMindset #FutureOfWork

Giving and receiving feedback doesn’t have to feel awkward—discover how to turn it into a powerful relationship-building skill!In this episode of Business Analysis Live, I sit down with Paweł Sidorowicz to unpack the art (and science!) of feedback. We explore why feedback matters, how to give it thoughtfully, and what it takes to receive it with grace—even when it stings. From practical frameworks to real-life stories, this conversation is packed with insights you can use right away to strengthen relationships at work and beyond. If feedback has ever felt uncomfortable, this episode will help you rethink it as a gift, not a lump of coal.

🎙️Episode Highlights

• Why feedback is essential for building trust and relationships
• Common challenges in giving and receiving feedback
• A practical 4-step framework for delivering feedback effectively
• Managing emotions before and during feedback conversations
• Active listening and self-awareness as feedback superpowers
• Cultural and personal factors that shape feedback
• How to handle sensitive topics and timing
• Turning feedback into growth opportunities

🔗 Resources

• Connect with Susan on LinkedIn
• Connect with Paweł on LinkedIn

Business Analysis Live is hosted by Susan Moore, Community Engagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience. If you enjoyed the episode, don’t forget to hit that Like button, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content!The International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications.Learn more at ⁠⁠⁠⁠https://www.iiba.org/

What if the most influential voices in business analysis aren’t the ones writing books, speaking at conferences or leading training but the ones who are talking with their peers about their experiences? In this episode of Business Analysis Live, I sit down with John Wisner, host of the BA Insights podcast, to explore how our everyday conversations impact the business analysis community. We talk about why connecting with peers matters, how creativity and adaptability fuel great analysis, and why sharing your authentic voice can break you out of your imposter syndrome mindset. From tailoring techniques to embracing AI, this episode is packed with insights for anyone who wants to rethink the importance of those breakroom conversations!🎙️Episode Highlights• Why conversations—not just conferences—shape the business analysis community• The origin story of the BA Insights podcast and its impacts• Creativity in business analysis: bringing your whole self to the work• Interviewing skills and adaptability as core business analysis strengths• Tailoring techniques vs. following the textbook• Using observation and practice to grow your skills and find your style• How AI is influencing the practice of business analysis 🔗 Resources

· Connect with Susan on LinkedIn

·  Connect with John on LinkedIn

·  Watch John’s BA Insights podcast

Business Analysis Live is hosted by Susan Moore, Community Engagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience. If you enjoyed the episode, don’t forget to hit that Like button, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content!The International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications.Learn more at ⁠⁠⁠⁠https://www.iiba.org/#BusinessAnalysis #ProfessionalGrowth #BACommunity

In this episode of Business Analysis Live, Susan sits down with Mate Toth, a Microsoft MVP and Power Platform consultant, to explore why human skills—yes, those so-called “soft skills”—are essential in tech. We talk about blending technical expertise with communication, storytelling, and adaptability, and why these skills give you a competitive edge whether you’re a developer, data engineer, or business analyst. Plus, Mate shares his fascinating journey from cruise ship photographer to tech leader and community builder, and why he believes the future of work is “human first, builder next.”🎙️Episode Highlights• Why human skills matter in technical roles• Mate’s unconventional career path• The intersection of art and technology• Code-switching between a solution mindset and human skills• Why organizations undervalue soft skills and what to do about it• Practical advice for developers who want to influence solutions• Overcoming introversion and building confidence• The role of AI and the future of human skills in tech

🔗 Resources

· Connect with Susan on LinkedIn

· Connect with Mate on LinkedIn

· Learn about the Shift+Enter Summit in Budapest, Hungary

Business Analysis Live is hosted by Susan Moore, Community Engagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience. If you enjoyed the episode, don’t forget to hit that Like button, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content!The International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications.

Learn more at ⁠⁠⁠⁠https://www.iiba.org/

What do opera singers know about business analysis? (Spoiler Alert: Turns out it’s more than you think)In this episode of Business Analysis Live, I sit down with Elias Mokole, opera singer, educator, and communication coach, to explore how the power of your voice can transform the way you connect with stakeholders. We go beyond logistics and talk about the art of intentional communication, self-awareness, and authenticity. Whether you’re introverted or extroverted, these practical insights will help you leverage your unique voice to build trust, adapt in the moment, and communicate with confidence.🎙️Episode Highlights • Why your voice matters in business analysis• Self-awareness as the foundation for effective communication• Breath work and calming techniques for high-pressure moments• Authenticity vs. imitation: finding your own sound• Practical tips for introverts and extroverts• The mental game behind speaking and presenting• How preparation and adaptability go hand-in-hand

🔗 Resources

·Connect with Susan on LinkedIn

·Connect with Elias on LinkedIn

·Follow Elias at Developing Your Authentic Voice

Business Analysis Live is hosted by Susan Moore, Community Engagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience. If you enjoyed the episode, don’t forget to hit that Like button, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content!The International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications.

Learn more at ⁠⁠⁠⁠https://www.iiba.org/

#BusinessAnalysis #CommunicationSkills #AuthenticVoice

What do AI and cybersecurity have to do with business analysis? More than you think.In this episode of Business Analysis Live, I’m joined by Bindu Channaveerappa—consultant, author, and global speaker—to explore the fast-evolving intersection of AI and cybersecurity. We unpack how these two domains collide, what business analysis professionals need to understand about risk, and how we can step into a more strategic role as organizations race to adopt AI. If you’ve thought that cybersecurity and AI are for tech teams, you’ll find that this conversation is packed with insights that will help you rethink your role in the age of intelligent systems.🎙️Episode Highlights• The convergence of AI and cybersecurity• Why 95% of AI projects fail• How business analysis professionals can bring the human factor to AI• Data readiness and decision validation• Ethical and societal impacts of AI• Security mindset as a core business analysis competency• Reflection as a strategic practice🔗 Resources

• Connect with Susan on LinkedIn• Connect with Bindu on LinkedIn• Get Bindu’s book Cyber Security and Business Analysis

Feeling the pressure at work? You’re not alone—and you don’t have to power through it alone either. Let’s talk about how empathy can help us stay grounded, connected, and effective amid the constant change and competing demands.In this episode of Business Analysis Live, I’m joined by Chris Hoquis, educator and entrepreneur, for a heartfelt and insightful conversation about how practicing empathy can help us perform better work. We talk about how business analysis professionals can show up with intention, connect with stakeholders, and foster meaningful connections—even in digital spaces. From psychological safety to self-reflection, we dig into the human side of business analysis and why it matters more than ever in a post-pandemic world. 🎙️Episode Highlights• Pressure and change in today’s organizations• Empathy as a tool for resilience• Psychological safety and connection• Digital presence and intentionality• Empathy for yourself vs. others• Navigating burnout and understanding your capacity• Building trust through authentic engagement• Leadership and emotional toll in teams

🔗 Resources

• Connect with Susan on LinkedIn    
• Connect with Chris on LinkedIn

Business Analysis Live is hosted by Susan Moore, Community Engagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience. If you enjoyed the episode, don’t forget to hit that Like button, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content!The International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications.Learn more at ⁠⁠⁠⁠https://www.iiba.org/#Empathy #Pressure #BusinessAnalysis