Emma speaks to Patrick Denston about how GP practices can make the best use of new tech and what the next five years could hold.

Patrick is a PCN digital transformation and change manager and a practice business manager based in Farnborough, Hampshire, as well as an NHS England AI peer ambassador.

He has a proven track record of successfully introducing new technology into general practice. In this conversation, Patrick explains how his practice has moved away from manual, paper-based processes to embrace digital and AI tools and advanced data analytics.

He discusses how these tools are helping to improve access and address other challenges in the practice and also shares some very practical advice for other practices looking to embrace new tech, including how to navigate the busy market of tech suppliers.

Emma and Patrick also look ahead to the future of general practice, discussing the government’s 10-year plan and how AI and data-led population health management could fundamentally change the way practices operate over the next five years.

This episode was presented by GPonline editor Emma Bower. It was produced by Czarina Deen.

Useful links

Viewpoint: How can general practice make best use of AI?

AI tools in general practice and liability - advice for GPs

Using AI transcribing software in general practice - medicolegal considerations

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