Advice companies, both big and small, have had to change the way they operate because of the coronavirus pandemic and they don't get much bigger than St James's Place. FTAdviser's digital editor Damian Fantato talks to the chief executive of St James's Place, Andrew Croft, about how the UK's largest advice business has changed its practices in light of the coronavirus pandemic and the lockdown. They also discuss whether any of these changes will be permanent and what effects this period will have of the FTSE 100 company's growth ambitions. They also discuss whether the lockdown, and the increasing use of technology, will put pressure on fees.

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