In this episode I recall an important conversation had with a colleague about giving memorable service.

This is from something that I was told earlier in my career that was important for me to understand. Everyone is a potential client.

I had a conversation with a colleague recently and it reminded me of some marketing mistakes I have made in my past. I also share how I do things differently.

Staying organized has been a tough challenge for me as my business has grown. I talk about a few strategies and things I have put into play that have worked for me. www.bestself.co. Www.intelligentchange.com

Some thoughts on leadership and how important it is to understand that everything in your business is your fault. Good or bad. Once you really understand this, you will feel a different sense of ownership and clarity.

I recently had a commercial claim that went very well thanks to having the policy set up properly on the front end. Make sure you have your tools and equipment covered properly for all of your contractors!

I had a claim filed recently for a commercial client who had a graphic wrap on it. When I wrote the policy, I added the expense of the wrap to the policy. This is an important step not to miss or else you are essentially insuring vehicles for blue book.

I am a tinkerer by nature in my business. I love trying new strategies and new technologies (like podcasting 😀). Don’t be afraid to try new things. Change doesn’t have to be permanent. Keep the things that work and ditch the things that don’t.

I recently got a phone call that I knew I would get someday. That call when you know your losing a big account. Here was my experience.

I have been using video email in my agency for a year at it has moved the needle for me.