Five years after most agencies leaned in to remote or hybrid work models, many owners and managers continue to struggle with finding the right approach to managing employees that they don't see in person every day.

Chip and Gini criticize the common misuse of AI for impersonal, high-volume outreach, and tell you how you can leverage AI while maintaining a human touch.

In this episode, Chip and Gini discuss the transition from being a freelancer to an agency owner.

Chip and Gini discuss the need for managers to support and mentor their employees, leveraging both internal and external resources, and the value of making time to mentor individuals outside one's own organization.

Chip and Gini discuss the complaint they hear from owners that AI is preventing junior employees from learning how to do their jobs the right way.

Chip and Gini explore how satisfaction can drive motivation, the significance of setting boundaries with clients, and the need for purpose in work.

In this episode, Chip and Gini address the topic of pivoting for small agencies in response to changing economic and political climates.

In this episode, Chip and Gini discuss the pros and cons of agencies doing subcontracted work for other agencies.

Chip and Gini discuss a Reddit user's question about managing a $2 million account.

In this episode, Chip and Gini discuss the findings from the SAGA quarterly survey of small agency owners.