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In this episode, Shane and Lee discuss the transition into the spring pool season, the impact of weather on pool maintenance, and the increasing presence of AI in the pool service industry. They emphasize the importance of human connection in business, especially in a field where personal relationships can significantly influence customer loyalty. The conversation highlights the need for pool service professionals to adapt to technological advancements while maintaining a personal touch with their clients.

takeaways

• The start of spring marks a busy season for pool services.
• Weather significantly impacts customer demand for pool maintenance.
• Pool professionals must adapt to changing weather conditions.
• AI technology is becoming more prevalent in pool maintenance.
• Human connection is crucial in the service industry.
• Customers prefer to do business with people they trust.
• Feedback, whether positive or negative, is valuable for improvement.
• Building relationships with clients fosters loyalty and repeat business.
• Personalized communication enhances customer satisfaction.
• Understanding customer needs is key to standing out in the market.

Sound Bites

• "AI isn't always right."
• "What makes you different?"
• "All feedback is good feedback."

Chapters

00:00
Spring Awakening: The Start of Pool Season

11:03
Navigating the AI Landscape in Pool Maintenance

22:30
Building Connections: The Human Element in Pool Services

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