Adam Jacobs, Principal Program Manager at Microsoft, works in IC3—the real-time communications platform team behind Microsoft Teams. With four years at Microsoft and a decade at Polycom before that, Adam shares insights from the backend of one of the world's largest communications platforms.

• How IC3 supports Microsoft Teams at massive scale, including cost considerations for new features and AI capabilities

• The current state of Cloud Video Interop and why it remains important for some enterprise customers

• Moving transcription to new platforms to support AI and M365 Copilot strategy

• Real-time processing challenges for AI features, including face and voice recognition technologies

• Adam's journey from IT director to Polycom to Microsoft, and the value of understanding both customer and partner perspectives

Thanks to Pure IP, this episode's sponsor, for their continued support of Empowering.Cloud.