Business of Tech: Daily 10-Minute IT Services Insights

AI Use in the Workplace: Trust Issues, New Security Tools, and USAID's Device Policy Shift


Listen Later

Over half of employees are concealing their use of artificial intelligence (AI) tools from their employers, raising significant concerns about trust and compliance within organizations. A study by KPMG and the University of Melbourne found that 57% of employees admitted to hiding their AI usage, with 66% of these users not verifying the accuracy of AI-generated results. This lack of transparency poses risks related to data management and compliance, especially as nearly half of the respondents have shared sensitive business information on public AI platforms. The findings highlight a growing identity management crisis, as organizations grapple with the implications of unchecked AI adoption.

In the realm of customer service, a study revealed that while 42% of consumers believe AI can handle complex inquiries as effectively as humans, 51% reported receiving incorrect information from AI bots. Despite this, there is a notable increase in the number of customers successfully resolving issues through AI, with 63% expecting AI to become the primary mode of customer support. However, privacy and security concerns remain prevalent, with 70% of consumers expressing worries about these issues when interacting with AI technologies.

The podcast also discusses the evolving job landscape in AI, noting that the role of prompt engineer is becoming obsolete due to advancements in AI technology. Microsoft’s survey indicated that roles such as AI trainer and AI data specialist are now in higher demand. Additionally, while larger corporations are reaping the benefits of AI adoption, small and medium-sized businesses are struggling to keep pace, potentially missing out on significant economic advantages. This disparity underscores the need for tailored solutions to help smaller firms integrate AI effectively.

Finally, the episode covers recent developments in cybersecurity, including new offerings from Akamai and SureWeb aimed at addressing emerging threats in AI and browser security. Akamai's Firewall for AI provides multi-layered protection against cyber threats, while SureWeb's Defense X tools enhance browser security for managed service providers. The discussion emphasizes the critical need for specialized security measures as organizations increasingly rely on AI and browser-based applications. The episode concludes with a cautionary note regarding the importance of secure device decommissioning, as highlighted by USAID's recent policy change, which raises concerns about identity and access management in both public and private sectors.

 

Four things to know today

 

00:00 Trust Erodes as AI Usage Rises: Employees Hide Tools, Consumers Doubt Bots, and SMBs Fall Behind

06:29 Syncro Launches XMM—Think RMM, But Bigger, Smarter, and More Secure 

08:22 Akamai and Sherweb Address Overlooked Risks in AI and Browser-Based Work Environments

10:57 USAID Stops Collecting Devices from Ex-Employees, Exposing Gaps in Endpoint Security and Offboarding

 

Supported by:  https://www.huntress.com/mspradio/

 

https://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorship

 

All our Sponsors:   https://businessof.tech/sponsors/

 

Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/

Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/

 

Support the show on Patreon: https://patreon.com/mspradio/

 

Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech

 

Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com

 

Follow us on:

LinkedIn: https://www.linkedin.com/company/28908079/

YouTube: https://youtube.com/mspradio/

Facebook: https://www.facebook.com/mspradionews/

Instagram: https://www.instagram.com/mspradio/

TikTok: https://www.tiktok.com/@businessoftech

Bluesky: https://bsky.app/profile/businessof.tech

...more
View all episodesView all episodes
Download on the App Store

Business of Tech: Daily 10-Minute IT Services InsightsBy MSP Radio

  • 4.9
  • 4.9
  • 4.9
  • 4.9
  • 4.9

4.9

129 ratings


More shows like Business of Tech: Daily 10-Minute IT Services Insights

View all
WSJ Tech News Briefing by The Wall Street Journal

WSJ Tech News Briefing

1,634 Listeners

WSJ Your Money Briefing by The Wall Street Journal

WSJ Your Money Briefing

1,744 Listeners

SANS Internet Stormcenter Daily Cyber Security Podcast (Stormcast) by Johannes B. Ullrich

SANS Internet Stormcenter Daily Cyber Security Podcast (Stormcast)

627 Listeners

Bloomberg Businessweek by Bloomberg

Bloomberg Businessweek

425 Listeners

a16z Podcast by Andreessen Horowitz

a16z Podcast

1,014 Listeners

Bold Names by The Wall Street Journal

Bold Names

1,450 Listeners

Techmeme Ride Home by Brian McCullough

Techmeme Ride Home

942 Listeners

Cybersecurity Today by Jim Love

Cybersecurity Today

167 Listeners

CISO Series Podcast by David Spark, Mike Johnson, and Andy Ellis

CISO Series Podcast

187 Listeners

The Killing IT Podcast by Karl W. Palachuk

The Killing IT Podcast

12 Listeners

MSP Unplugged by Paco Lebron

MSP Unplugged

10 Listeners

The MSP Zone by Charles Weaver

The MSP Zone

14 Listeners

MSP Business School by MSP Business School

MSP Business School

6 Listeners

Cyber Security Headlines by CISO Series

Cyber Security Headlines

129 Listeners

Risky Bulletin by risky.biz

Risky Bulletin

33 Listeners