On this episode of Digital Disruption, we’re joined by Josh Browder, founder of DoNotPay.

Josh, also known as the “robot lawyer,” is an entrepreneur and the founder of DoNotPay, often referred to as “the Robin Hood of the Internet.” He created DoNotPay after noticing the disproportionate targeting of elderly and disabled motorists through parking ticket enforcement. Since its launch, DoNotPay has helped UK and New York motorists save an estimated $5 million. Josh has been recognized as one of MIT Technology Review’s “35 Innovators Under 35” and named one of the top legal innovators in America by the Financial Times.

Josh joins Geoff to discuss how AI in law is transforming the legal landscape and driving real-world innovation. From the impact of artificial intelligence on consumer rights, the legal system, and everyday life, this episode explores how AI is being used to help people push back against predatory business practices.

Josh shares how his company, DoNotPay evolved from simple legal templates into sophisticated AI agents capable of negotiating directly with companies and in some cases, even AI vs. AI negotiations with corporate chatbots. The conversation dives into how large organizations profit from consumer friction, dark patterns, and bureaucracy, and how AI can help consumers fight fire with fire.

In this video:

00:00 Intro

01:10 Mission behind DoNotPay

03:00 Why big companies exploit consumer inaction

05:00 Robo Revenge: Fighting spam calls with AI

08:00 From templates to AI chatbots: The evolution of DoNotPay

11:00 AI vs AI: Negotiating bills with corporate chatbots

14:00 Subscription traps, free trials, and dark patterns

16:00 Medical bills, the no surprises act, and AI negotiation

18:45 Property taxes as the next major consumer battleground

20:00 Phone AI agents and real-time negotiation challenges

23:00 Ethical Constraints: Why DoNotPay’s AI never lies

25:00 Passive AI: The future of automatic refunds

27:00 Unclaimed money and forgotten refunds

29:00 Will AI replace lawyers? Legal industry disruption

32:00 AI inside DoNotPay: Running a lean, profitable company

35:00 Training AI models and the new AI job economy

38:00 Bias, truth, and the limits of AI judgment

41:00 Venture capital, scale, and staying independent

44:00 Real stories: Justice, anger, and consumer wins

47:00 Why consumer exploitation isn’t going away

49:00 The future of AI assistants, wearables, and contracts

51:00 Bold predictions: AI, robotics, and human relationships

53:00 Where AI should not be used

Connect with Josh:

LinkedIn: https://www.linkedin.com/in/joshua-browder-b0b573116/

X: https://x.com/Joshuabrowder

Instagram: https://www.instagram.com/joshuabrowder12/

Our links:

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