This is an elaboration on something I originally posted on LinkedIn.

I saw somebody touting an approach that would guarantee "maximum efficiency for your management gemba walks."

Ah, the efficiency trap. Is efficiency really the goal here?

Efficiency is usually defined as outputs divided by inputs. Visiting more departments more quickly would increase "efficiency."

Shouldn't the goal there be "maximum effectiveness?"

This is an elaboration on something I originally posted on LinkedIn. I saw somebody touting an approach that would guarantee "maximum efficiency for your management gemba walks." Ah, the efficiency trap. Is efficiency really the goal here? Efficiency is usually defined as outputs divided by inputs. Visiting more departments more quickly would increase "efficiency." Shouldn't the goal there be "maximum effectiveness?"

Aim for "Effectiveness" in Your Gemba Walks, Not "Effi

Lean Blog Audio is your source for insightful audio versions of LeanBlog.org posts, read and expanded upon by author Mark Graban. Each episode explores real-world applications of Lean thinking, psychological safety, continuous improvement, and performance measurement tools like Process Behavior Charts. Learn how leaders in healthcare, manufacturing, startups, and beyond foster a culture of learning, reduce fear, and drive sustainable results. Ideal for those who want to lead with purpose and improve every day.

Listen and learn: leanblog.org/audio

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Lean Blog Audio is your source for insightful audio versions of LeanBlog.org posts, read and expanded upon by author Mark Graban. Each episode explores real-world applications of Lean thinking, psychological safety, continuous improvement, and performance measurement tools like Process Behavior Charts. Learn how leaders in healthcare, manufacturing, startups, and beyond foster a culture of learning, reduce fear, and drive sustainable results. Ideal for those who want to lead with purpose and improve every day. Listen and learn: leanblog.org/audio

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Aim for "Effectiveness" in Your Gemba Walks, Not "Effi

Aim for "Effectiveness" in Your Gemba Walks, Not "Effi

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