AI/ML has been around for decades, but cloud has made it possible for companies to leverage AI/ML in new ways, and on a scale never before possible. In this podcast, David Linthicum talks with Deloitte's Brijesh Singh about why AI/ML is easier to implement with cloud. The pair also discuss new uses for AI/ML—especially vis-à-vis customer service applications—and what's in store for the future of AI/ML. Finally, Brijesh gives advice to practitioners who want to acquire AI/ML skills.