Air traffic control provider Airservices Australia finally admitted it's not delivering the service people expect – on a Friday afternoon. The statement, significantly, didn’t contain an apology and came after repeated assurances that the organisation did actually have enough staff. This week, Adam, Chris and Jake discuss and latest and ask whether the apparent mea culpa will calm anger across the industry. Finally, the podcast welcomes a special guest to review QF1 – and discuss how it compares to British Airways' equivalent business-class service.