All Things Telesales

A true Telesales Beast is disciplined, they emotionally detach themselves from an outcome, they are relentless at assuming the sale, they don't do callbacks, they are one call closers with the heart of compassion before commission.

This episode of the podcast was brought to you by Balto, the #1 Real-time Guidance platform. Powered by AI, Balto gives sales reps recommendations during their phone calls so they can sell more and get to the next level.  Managers get data that shows them what’s working and what’s not so they can give their reps even better coaching. Balto helps sales reps, trainers, and managers become their best. 

You can learn more about Balto HERE

Read a case study HERE 

Or partner with Balto and make some side cash HERE 

ABOUT JAKE LYNN
Jake Lynn is a leading authority on telesales. He is the host of the Top 50 Podcast, “All Things Telesales."

His thought leadership has been instrumental in helping guide some of today’s most elite insurance call centers. Funny and dynamic, Jake is passionate about helping phone-based sales professionals truly smile and dial.

Setting the standard for teletraining for the insurance industry, Jake teaches agents to serve not sell with PEG (Praise, Empathy, & Gratitude) and to always put Compassion Before Commission. 

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Sometimes all’s it takes is stepping out of your comfort zone and going all in. Tony Whatley talks about the benefits of expanding your skillset and letting go of surface-level excuses to not get started. He delves into the shortcuts he found along the way and applying lessons learned to scale up. Understanding your purpose, taking action, and defining your passion can help you niche down and get focused. Tony Whatley is a Business coach and the author of The Side Hustle Millionaire 

QUOTES

• When you start working in your zones of passion, it’s never going to feel like work because you are going to enjoy being in the vertical, that niche, that industry. – Tony Whatley
• If you treat things like a hobby you'll get hobby results – Tony Whatley

KEYPOINTS

• The sunken cost fallacy and multiple streams of income 
• Discovering your purpose, your passion, and your profession
• Working on your personal brand
• Working through self-doubt of gaining focus 

This episode of the podcast was brought to you by Balto, the #1 Real-time Guidance platform. Powered by AI, Balto gives sales reps recommendations during their phone calls so they can sell more and get to the next level.  Managers get data that shows them what’s working and what’s not so they can give their reps even better coaching. Balto helps sales reps, trainers, and managers become their best. 

You can learn more about Balto HERE

Read a case study HERE 

Or partner with Balto and make some side cash HERE 

ABOUT JAKE LYNN
Jake Lynn is a leading authority on telesales. He is the host of the Top 50 Podcast, “All Things Telesales."

His thought leadership has been instrumental in helping guide some of today’s most elite insurance call centers. Funny and dynamic, Jake is passionate about helping phone-based sales professionals truly smile and dial.

Setting the standard for teletraining for the insurance industry, Jake teaches agents to serve not sell with PEG (Praise, Empathy, & Gratitude) and to always put Compassion Before Commission. 

 Follow Tony Whatley

• Website: https://365driven.com
• LinkedIn: https://www.linkedin.com/in/tonywhatley/

RECOMMENDED READS 

• Side Hustle Millionaire: 

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The world needs you! Find your purpose, don't be afraid to live for it and go and get it! I'd rather you fail at something you're passionate about then to fail at some job you don't care about! Failure is the motivation to get up and try again! 

This episode of the podcast was brought to you by Balto, the #1 Real-time Guidance platform. Powered by AI, Balto gives sales reps recommendations during their phone calls so they can sell more and get to the next level.  Managers get data that shows them what’s working and what’s not so they can give their reps even better coaching. Balto helps sales reps, trainers, and managers become their best. 

You can learn more about Balto HERE

Read a case study HERE 

Or partner with Balto and make some side cash HERE 

ABOUT JAKE LYNN
Jake Lynn is a leading authority on telesales. He is the host of the Top 50 Podcast, “All Things Telesales."

His thought leadership has been instrumental in helping guide some of today’s most elite insurance call centers. Funny and dynamic, Jake is passionate about helping phone-based sales professionals truly smile and dial.

Setting the standard for teletraining for the insurance industry, Jake teaches agents to serve not sell with PEG (Praise, Empathy, & Gratitude) and to always put Compassion Before Commission. 

Support the show

Taking time to follow the process, asking good questions, and understanding how to best prospect can better assist in reaching the outcome of a call. Michael Gordon talks about how he helps his clients integrate concepts and set goals to build a structure in their business. Join Michael Gordon as he talks Sandler Training the downside to straight-line selling, and practicing pay time/no paid time. Michael Gordon is a Sandler Sales Trainer Franchise Owner.

KEY POINTS

• Three Foot Rule 
• Time blocking, call blocking, and time management
• How to gravitate toward structure 
• Power of affirmations and I am statements 
• Sandler Selling
• The downside to straight line selling

This episode of the podcast was brought to you by Balto, the #1 Real-time Guidance platform. Powered by AI, Balto gives sales reps recommendations during their phone calls so they can sell more and get to the next level.  Managers get data that shows them what’s working and what’s not so they can give their reps even better coaching. Balto helps sales reps, trainers, and managers become their best. 

You can learn more about Balto HERE

Read a case study HERE 

Or partner with Balto and make some side cash HERE 

ABOUT JAKE LYNN
Jake Lynn is a leading authority on telesales. He is the host of the Top 50 Podcast, “All Things Telesales."

His thought leadership has been instrumental in helping guide some of today’s most elite insurance call centers. Funny and dynamic, Jake is passionate about helping phone-based sales professionals truly smile and dial.

Setting the standard for teletraining for the insurance industry, Jake teaches agents to serve not sell with PEG (Praise, Empathy, & Gratitude) and to always put Compassion Before Commission. 

 Follow Michael Gordon

• Website: https://www.gordon.sandler.com/about
• LinkedIn: https://www.linkedin.com/in/michaeljgordon/

Support the show

SUMMARY
Figure it out and move forwards. Chris talks about making sales, doing his job, and also being human while doing it. During this time skipping the sales script, have a conversation, get to the point and is the best way to not waste the prospects time. Chris Von Huene delves into the reset sales is experiencing during Corona (COVID-19) and tailoring scripts and the process of sales more towards being human.  

QUOTES

• If you want to get better, you need to get people involved that are smarter than you and have been where you want to go.  – Chris Von Huene
• It’s the experience that you create, it’s the relationships that you build, and it’s showing that you’re treating them like a human and valuing them over your commission check. That’s how you win. – Chris Von Huene
• Connection is currency, but first you have to learn to connect with yourself. – Jake Lynn

KEY POINTS

• People over product and the sales rebellion 
• Hiring a coach and leveling up. Teaching over scripts 
• How to stay effective during Corona (COVID-19)
• The outbound opening conversation 
• Building rapport with the client. 
• Supporting the client and understanding their needs. 

This episode of the podcast was brought to you by Balto, the #1 Real-time Guidance platform. Powered by AI, Balto gives sales reps recommendations during their phone calls so they can sell more and get to the next level.  Managers get data that shows them what’s working and what’s not so they can give their reps even better coaching. Balto helps sales reps, trainers, and managers become their best. 

You can learn more about Balto HERE

Read a case study HERE 

Or partner with Balto and make some side cash HERE 

ABOUT JAKE LYNN
Jake Lynn is a leading authority on telesales. He is the host of the Top 50 Podcast, “All Things Telesales."

His thought leadership has been instrumental in helping guide some of today’s most elite insurance call centers. Funny and dynamic, Jake is passionate about helping phone-based sales professionals truly smile and dial.

Setting the standard for teletraining for the insurance industry, Jake teaches agents to serve not sell with PEG (Praise, Empathy, & Gratitude) and to always put Compassion Before Commission. 

• Follow Chris Von Huene
• LinkedIn: https://www.linkedin.com/in/cvonhuene/

Support the show

SUMMARY
Neal Kent talks about the rules and regulations of using call lists, auto-dialers, landlines, and texting and calling mobile devices when contacting prospects. Understanding the nature of the platform you are using to dials can prevent a lawsuit and keep you and your business compliant. Join Neal Kent as he delves into the state of call centers during Corona (COVID-19) and helping call centers stay compliant during this time. Neal Kent is the Director of Consulting and Compliance Solutions for Contact Center Compliance. 

QUOTES

• When you place a prospecting call, you know you have good intentions, but does the consumer, does that prospect on the other side understand who you are. – Neal Kent
• Compliance cost a little bit of money, non-compliance will cost you a lot of money and could be game over – Neal Kent

 KEY POINTS

• The dos and DON’Ts of engaging in customer contact. Call the people you can, don’t call the people you shouldn’t. 
• Buying leads to inquiry expirations.
• The benefits of having a compliance system in place and the documents of proof. 
• Known risks and unknown risks. 
• The state of call centers during Corona (COVID-19)
• Adding TCPA language to prospects who opt-in.    

This episode of the podcast was brought to you by Balto, the #1 Real-time Guidance platform. Powered by AI, Balto gives sales reps recommendations during their phone calls so they can sell more and get to the next level.  Managers get data that shows them what’s working and what’s not so they can give their reps even better coaching. Balto helps sales reps, trainers, and managers become their best. 

You can learn more about Balto HERE

Read a case study HERE 

Or partner with Balto and make some side cash HERE 

ABOUT JAKE LYNN
Jake Lynn is a leading authority on telesales. He is the host of the Top 50 Podcast, “All Things Telesales."

His thought leadership has been instrumental in helping guide some of today’s most elite insurance call centers. Funny and dynamic, Jake is passionate about helping phone-based sales professionals truly smile and dial.

Setting the standard for teletraining for the insurance industry, Jake teaches agents to serve not sell with PEG (Praise, Empathy, & Gratitude) and to always put Compassion Before Commission. 

Follow Neal Kent

• LinkedIn: https://www.linkedin.com/in/nealkent/
• Website: https://www.dnc.com
• Email: [email protected]

Support the show

2 minutes of motivation to awaken that inner Telesales Beast

This episode of the podcast was brought to you by Balto, the #1 Real-time Guidance platform. Powered by AI, Balto gives sales reps recommendations during their phone calls so they can sell more and get to the next level.  Managers get data that shows them what’s working and what’s not so they can give their reps even better coaching. Balto helps sales reps, trainers, and managers become their best. 

You can learn more about Balto HERE

Read a case study HERE 

Or partner with Balto and make some side cash HERE 

ABOUT JAKE LYNN
Jake Lynn is a leading authority on telesales. He is the host of the Top 50 Podcast, “All Things Telesales."

His thought leadership has been instrumental in helping guide some of today’s most elite insurance call centers. Funny and dynamic, Jake is passionate about helping phone-based sales professionals truly smile and dial.

Setting the standard for teletraining for the insurance industry, Jake teaches agents to serve not sell with PEG (Praise, Empathy, & Gratitude) and to always put Compassion Before Commission. 

Support the show

Billy Alsbrooks hears the sound of a comeback for Telesales Beasts! Billy shares his past fears and anxiety and anyone dealing with those feelings can overcome. Billy shares key insights in clarity. Billy Alsbrooks has become a powerful and passionate motivational speaker, top-selling author, thought surgeon, and successful engineer. His viral inspirational videos have currently been viewed more than 25 MILLION times on Youtube


RELEVANT LINKS

This episode of the podcast was brought to you by Balto, the #1 Real-time Guidance platform. Powered by AI, Balto gives sales reps recommendations during their phone calls so they can sell more and get to the next level.  Managers get data that shows them what’s working and what’s not so they can give their reps even better coaching. Balto helps sales reps, trainers, and managers become their best. 

You can learn more about Balto HERE

Read a case study HERE 

Or partner with Balto and make some side cash HERE 

ABOUT JAKE LYNN
Jake Lynn is a leading authority on telesales. He is the host of the Top 50 Podcast, “All Things Telesales."

His thought leadership has been instrumental in helping guide some of today’s most elite insurance call centers. Funny and dynamic, Jake is passionate about helping phone-based sales professionals truly smile and dial.

Setting the standard for teletraining for the insurance industry, Jake teaches agents to serve not sell with PEG (Praise, Empathy, & Gratitude) and to always put Compassion Before Commission. 

Follow Jake Lynn

• LinkedIn: https://www.linkedin.com/in/jakelynndotcom/ 
• Facebook - https://www.facebook.com/jakelynninspires
• Instagram - https://www.instagram.com/jakelynninspires

Follow Billy Alsbrooks:

http://billyalsbrooks.com/
https://www.youtube.com/billyalsbrooks

Support the show

SUMMARY SHORT VERSION

Class action Defense Lawyer, known for his work on Telephone Consumer Protection Act Litigation and Compliant, Eric Troutman talks best practice for following up with leads and minding the laws in place to protect client’s rights. He delves into attending TCPA summits and adjusting to the changes the workforce is seeing in light of COVID-19

QUOTES

• Just because you are small, doesn’t mean you are immune from liability. – Eric Troutman 
• Get yourself a lawyer, make sure that you understood everything before you start making phone calls - Eric Troutman

KEY POINTS

• The impact of laws and regulations on tele-sales and (TCPS, FCC)
• Express written consent, following up with leads, and staying within TCPA & TSR requirement and restrictions
• When to worry about TSR 90 days customer contact window
• DNC, Scrub technology, and Blacklist Alliance 
• Time as a TCPA Attorney
• The Stoops Case
• What are the proper actions to take in tele-sales?

This episode of the podcast was brought to you by Balto, the #1 Real-time Guidance platform. Powered by AI, Balto gives sales reps recommendations during their phone calls so they can sell more and get to the next level.  Managers get data that shows them what’s working and what’s not so they can give their reps even better coaching. Balto helps sales reps, trainers, and managers become their best. 

You can learn more about Balto HERE

Read a case study HERE 

Or partner with Balto and make some side cash HERE 

ABOUT JAKE LYNN
Jake Lynn is a leading authority on telesales. He is the host of the Top 50 Podcast, “All Things Telesales."

His thought leadership has been instrumental in helping guide some of today’s most elite insurance call centers. Funny and dynamic, Jake is passionate about helping phone-based sales professionals truly smile and dial.

Setting the standard for teletraining for the insurance industry, Jake teaches agents to serve not sell with PEG (Praise, Empathy, & Gratitude) and to always put Compassion Before Commission. 

Follow Eric Troutman

• Website: https://tcpaworld.com 
• Website: https://www.squirepattonboggs.com/en/professionals/t/troutman-eric-j 
• Podcast: https://tcpaworld.com/podcast/ 

SPONSORED BY 
www.convoso.com

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SUMMARY SHORT VERSION
With 11-years of experience in the post-sales world, Juan Rivera shares his insight into the world of the customer support managers (CSM). He shares his passion for sales, tips, and strategies for building customer relationships and encouraging CSM’s to sell after the sale. Juan Rivera is the Senior Customer Success Manager at Telesign.

QUOTES
As a CSM, you also want to start adopting this idea that it's not enough to understand the product, you also have to understand their business logic – Juan Rivera
Sell or be sold – Juan Rivera
There's no stigma behind selling somebody or reaching out to somebody to see if there's generated interest in your business – Juan Rivera
Impact equals revenue – Jake Lynn

KEY POINTS
Being a student of sales
Collaborative relationships, diverse thinking, and productivity in sales.
Selling after the sale, removing the stigma, and empowering the customer
Building consumer success and expanding beyond you comfort zone as a salesperson
Bonding and building rapport with the customer
How to clear out the head trash (mental roadblocks)
Empowering a customer success manager in a perfect world
Most common challenges and head trash customer success managers experience
Evolving a relationship and taking action to move that relationship to the next level
Being genuine when selling, helping before selling
Find where you can make an impact
Checks and balances between departments

This episode of the podcast was brought to you by Balto, the #1 Real-time Guidance platform. Powered by AI, Balto gives sales reps recommendations during their phone calls so they can sell more and get to the next level.  Managers get data that shows them what’s working and what’s not so they can give their reps even better coaching. Balto helps sales reps, trainers, and managers become their best. 

You can learn more about Balto HERE

Read a case study HERE 

Or partner with Balto and make some side cash HERE 

ABOUT JAKE LYNN
Jake Lynn is a leading authority on telesales. He is the host of the Top 50 Podcast, “All Things Telesales."

His thought leadership has been instrumental in helping guide some of today’s most elite insurance call centers. Funny and dynamic, Jake is passionate about helping phone-based sales professionals truly smile and dial.

Setting the standard for teletraining for the insurance industry, Jake teaches agents to serve not sell with PEG (Praise, Empathy, & Gratitude) and to always put Compassion Before Commission. 

Follow Juan Rivera
LinkedIn: https://www.linkedin.com/in/juan-rivera-6b742b6a/ 

Support the show